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Dear #LBCommunity,
Welcome back!
We’ve resumed operations in stores (313@Somerset, Funan and Jem) and we can’t wait to see you.
Your health & safety are our top priority :)
We’ve implemented additional measures to make sure you and our team feels safe in the stores:
SafeEntry - To facilitate contact tracing, you’ll be asked to check-in before enjoying our store. No QR code scanner? No worries, we have your covered and can record your check-in with your NRIC/FIN card details.
A New Shopping Experience - We’ve reduced the rack density at all stores to encourage safe distancing even while shopping. All our wonderful new arrivals will continue to be displayed and if you need an additional size to try, just approach our friendly staff and we’ll set you up with all you need.
Queue Systems - Our Queue System will be temporarily suspended to allow for safe-distancing
Contactless Payment is encouraged :)
Sanitisation - Our wonderful staff have been trained and briefed in personal hygiene practices and standards which include but not limited to frequent hand washing and sanitisation, temperature checks, health declarations and more.
Daily and hourly disinfecting of all surfaces which include our fitting rooms, cashiers, and back of house spaces. We leave no surface unwiped :)
Sanitisers are provided at all entrances, cashiers and each fitting room for your use.
Touch screens will be temporarily turned off
Brand-new pieces will be provided at the cashier for purchase
All returns will be held and disinfected for 1 day before returning back to the floor
We’re mindful of the safety of our customers, team members, partners and the community and as we start finding our way around the new normal, let’s continue the practice of Safe Shopping:
Super Special Considerations have been provided to the existing Returns & Exchange Policy in view of the circuit breaker measures, so you will have better flexibility in returning or exchanging your order(s).
Expired retail gift cards between 6 March - 31 July 2020 have been extended to 31 August 2020.
Our Customer Care team is available 24/7 at hellosg@lovebonito.com.
Follow us and our New Arrivals @lovebonito.
Love,
#TeamLB
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