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Returns Information

How will my return be reimbursed?

You'll receive Store Credit equivalent to the purchase value of the item into your Love, Bonito account. Store Credit is non-refundable and non-transferrable. Credits in a Love, Bonito account do not expire. Ever! Store Credit can be used in your...

Can I return my order?

For Online Purchases We accept returns that reach us within 30 days from the date of delivery with a valid Order Reference number. Product categories we accept include clothing and shoes. (*See exclusions below) Please make sure all items are...

Can I return/exchange my online purchase at the store?

Exchange an online purchase at the store Online purchases can be exchanged or returned at any of our retail stores. You must have a valid order number for your online purchase. Exchanges can only be made to the same design, of a different size ...

Can I return/exchange an international Love, Bonito purchase to a store in Singapore?

Orders made on our International site (www.lovebonito.com/intl), can only be returned via post/courier to our Singapore warehouse at: 8 Pandan Crescent #05-01 Singapore 128464 *Information on how to return an order can be found here.

How do I return my order?

We've a couple of options for you: Drop it off at one of our stores (it's free)! Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here. Drop your parcel off at our store*, over the cashier, ...

Where can I get the returns form?

For orders shipped within Singapore only, download a copy of the returns form here. To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.

What happens if I’ve returned an order that is not eligible for returns?

We'll drop you an email once we've processed your parcel. For your parcel to be returned to you, there'll be a redelivery fee of $2 If you are unsure of an item's eligibility to be returned, you may check your order here. More details about our ...

What is my return order status?

You'll receive Store Credit to your account within 14 business days from when we receive your order. Once your return order has been processed, the return status will be updated in your account's dashboard here. Method of return: Via registered...

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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