For Online Purchases
We accept returns of the following categories: clothing, bags and shoes
The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
Returns must reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g LBSG000012345)
See methods of return here
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item
Delivery fees, if any, won't be refunded
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions
We do not provide cash refunds for any return orders
For Retail Purchases
- See our retail stores' exchange and refund policy here.