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[For online purchases]
We accept returns and exchanges of the following categories: clothing, bags and shoes.
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Your return must reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g LBSG000012345)
Methods
- See return options here
- Exchange it in any Love, Bonito Singapore retail store, details here
Exclusions
The following categories are not returnable/exchangeable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
Condition of item(s)
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 5-7 business days from when we receive it.
[For Retail Purchases]
We'll drop you an email once we've processed your parcel.
Orders made on our International site (www.lovebonito.com/intl), can only be returned via post/courier to our Singapore warehouse at:
8 Pandan Crescent #05-01 Singapore 128464
*Information on how to return an order can be found here.
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