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How to Return/Exchange

How do I return my order?

We've got a couple of options for you:

1) Drop it off at one of our stores (it's free)!

  1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
  2. Return your order at our store*, within 30 days from the delivery/collection date.
  3. Store Credit will be added into your account within 14 business days from when we receive your parcel.
    • View our store locations here

*Please ensure that your return order is eligible for returns before returning in-store, as the order will only be checked once it has been transferred to our warehouse. Acceptance of your return at our retail store does not confirm that your order is eligible to be returned for Store Credit.

 

2) Mail it back to us:

  1. Pack the item(s) and a completed Returns Form together in a parcel.
  2. Send your parcel using a traceable** mode of delivery to:
    8 Pandan Crescent #05-01 Singapore 128464

    Your return must be made within 30 days from the date of delivery/collection.

  3. Store Credit will be added into your account within 14 business days from when we receive your parcel.

**It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options. For more information about our Returns Policy, click here.

You can return your order to us for Store Credit within 30 days* from the date your order is received/collected. The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

All returned items should be sent in their original condition and packaging, including tags. For more information about our Returns Policy, click here.

Do refer below for more information on each of our return services -

Returns via SingPost POPStation
(SGD3.80/return)

Returns via Ninja Van Drop off/Home Collection (SGD3.80 - 5.60/return)

Returns via our Retail Stores (Free) - Simply drop off your online orders at our Online Returns Box located in our Singapore Love, Bonito stores. 

Your return will be processed within 5-7 business days from when we receive it. We highly recommend returning your order to us via these methods as u
nreceived returns via a non-traceable mode of postage will not be reimbursed. 

**For online orders made from 17 April to 30 June 2021: You may return your order(s) anytime from now till 31 August 2021 due to current measures in place. 

How do I exchange my online order?

Exchange Policy for Online Orders

Online purchases can be exchanged in any Love, Bonito Singapore physical stores within 30 days from the date you receive your order. A top-up will be required for an item of a higher value.

Please make sure that your item(s) are unworn, unaltered and still have the tags intact.

The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Once an exchange for an online order has been made, it cannot be further be returned for Store Credit.

Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return instead. You will be refunded in the form of store credit, which can be used to on your next purchase.

How do I return my order via SingPost POPStation?

Drop off your return at your nearest POPStation. (SGD3.80 per return)

1) Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2) Register your return and create a return label here.
3) An ezyReturn label will be sent to you once you've completed your payment.
4) Bring your parcel to your selected POPStation.
5) Print your ezyReturn label at the POPStation and affix the label onto your parcel before dropping it off

We'll have your return processed within 7 business days from your drop off date. Once your return has been processed, you will receive an email update from us.

Returning items from multiple orders?

Simply indicate all the order numbers in the Order Number/ID field (i.e LBSG0012345/LBSG0067890) and ensure that all item/s you are intending to return are registered on ReBOUND.

How do I return my order via Ninja Van?

Drop Off your order at your nearest Ninja Van Drop Off Point (SGD3.80 per return)

1) Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2) Register your return and create a return label here.
3) A unique QR code will be sent to you once you've completed your payment.
4) Drop off your parcel at your selected drop off point or Parcel Locker using the QR code.

Ninja Van Home Collection (SGD5.60 per return)

1) Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2) Register your return and create a return label here.
3) Select your date and time of collection.

Note: The collection request has to be made at least one day in advance and the service is available Monday-Saturday, excluding public holidays.

We'll have your return processed within 7 business days from your collection/drop off date. Once your return has been processed, you will receive an email update from us.

Returning items from multiple orders?

Simply indicate all the order numbers in the Order Number/ID field (i.e LBSG0012345/LBSG0067890) and ensure that all item/s you are intending to return are registered on ReBOUND.

I can’t register my return, what should I do?

Don’t worry, we’re here to help!
Please take a screenshot of the error you’re facing and drop us a message at hellosg@lovebonito.com. Our Customer Care team will be in touch with you very soon!

I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hellosg@lovebonito.com within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defective items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.

 

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