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You can return your order to us for Store Credit within 30 days from the date your order is received/collected. The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
All returned items should be sent in their original condition and packaging, including tags. For more information about our Returns Policy, click here.
Do refer below for more information on each of our return services -
Returns via SingPost POPStation (SGD3.80/return)
Returns via Ninja Van Drop off/Home Collection (SGD3.80 - 5.60/return)
Returns via our Retail Stores (Free) - Simply drop off your online orders at our Online Returns Box located in our Singapore Love, Bonito stores.
Your return will be processed within 5-7 business days from when we receive it. We highly recommend returning your order to us via these methods as unreceived returns via a non-traceable mode of postage will not be reimbursed.
Exchange Policy for Online Orders
Online purchases can be exchanged in any Love, Bonito Singapore physical stores within 30 days from the date you receive your order. A top-up will be required for an item of a higher value.
Please make sure that your item(s) are unworn, unaltered and still have the tags intact.
The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
Once an exchange for an online order has been made, it cannot be further be returned for Store Credit.
Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return instead. You will be refunded in the form of store credit, which can be used to on your next purchase.
Drop off your return at your nearest POPStation. (SGD3.80 per return)
1) Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2) Register your return and create a return label here.
3) An ezyReturn label will be sent to you once you've completed your payment.
4) Bring your parcel to your selected POPStation.
5) Print your ezyReturn label at the POPStation and affix the label onto your parcel before dropping it off
We'll have your return processed within 7 business days from your drop off date. Once your return has been processed, you will receive an email update from us.
Returning items from multiple orders?
Simply indicate all the order numbers in the Order Number/ID field (i.e LBSG0012345/LBSG0067890) and ensure that all item/s you are intending to return are registered on ReBOUND.
Drop Off your order at your nearest Ninja Van Drop Off Point (SGD3.80 per return)
1) Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2) Register your return and create a return label here.
3) A unique QR code will be sent to you once you've completed your payment.
4) Drop off your parcel at your selected drop off point or Parcel Locker using the QR code.
Ninja Van Home Collection (SGD5.60 per return)
1) Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2) Register your return and create a return label here.
3) Select your date and time of collection.
Note: The collection request has to be made at least one day in advance and the service is available Monday-Saturday, excluding public holidays.
We'll have your return processed within 7 business days from your collection/drop off date. Once your return has been processed, you will receive an email update from us.
Returning items from multiple orders?
Simply indicate all the order numbers in the Order Number/ID field (i.e LBSG0012345/LBSG0067890) and ensure that all item/s you are intending to return are registered on ReBOUND.
Don’t worry, we’re here to help!
Please take a screenshot of the error you’re facing and drop us a message at hellosg@lovebonito.com. Our Customer Care team will be in touch with you very soon!
We're incredibly sorry you received a defective item! :(
Please give us a chance to fix this - drop us an email at hellosg@lovebonito.com within 30 days from the delivery date with the following info:
Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.
For defective items, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We recommend returning defective items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.
Orders made on our International site (www.lovebonito.com/intl), can only be returned via post/courier to our Singapore warehouse at:
8 Pandan Crescent #05-01 Singapore 128464
*Information on how to return an order can be found here.
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