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Delivery Status

What should I do if my order hasn't been delivered yet?

Check your order status here.
If your order status is 'Shipped', you may track your order under 'Delivery Status' - 'Track Order'.

If you need any assistance, feel free to contact us, here, with your Order Reference! We'd be happy to help.

What is my delivery status?

We know you're excited for your parcel to arrive!

For local Singapore orders, your parcel might be handled by Urbanfox or Ninjavan. You may track its journey with the following steps:

  1. Select "Ninjavan" or "Urbanfox"
  2. Key in Reference Number: e.g LBSGXXXXXXXXX


Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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