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Order Tracking

How can I check the status of my order?

You can check your order status here.

You will first need to be logged into your account.
Click to view your order status here.

What do the order statuses mean?

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: Your payment was unsuccessful and your order will be cancelled within the hour.

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery courier and on its way to you!

  • For Standard Courier, your order will reach you within 3 days.
  • For Express Courier, your order will reach you within the next business day.

Ready to Collect: Singapore customers only - If you chose to pick up from a POPStation, you'll have 5 days to collect your parcel.

Collected: If you chose a collection point and have picked it up, your status will reflect as collected.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: We are in the midst of verifying/updating your order status and this might take us up to 1 hour.
If payment is successful, your order status will be updated to 'Processing'.
If payment was unsuccessful, your order will be cancelled within an hour. 

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery courier and on its way to you!

  • For Standard Courier, your order will reach you within 3 days.
  • For Express Courier, your order will reach you within the next business day.

Ready to Collect: Singapore customers only - If you chose to pick up from a POPStation, you'll have 5 days to collect your parcel.

Collected: If you chose a collection point and have picked it up, your status will reflect as collected.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

How do I check the delivery status of my order?

We know you're excited for your parcel to arrive!

For local Singapore orders, your parcel might be handled by Urbanfox or Ninjavan. You may track its journey with the following steps:

  1. Select "Ninjavan" or "Urbanfox"
  2. Key in Reference Number: e.g LBSGXXXXXXXXX

 

We know you're excited for your parcel to arrive!

For local courier orders, your parcel might be handled by Urbanfox or Ninjavan. You may track its journey with the following steps:

  1. Select "Ninjavan" or "Urbanfox"
  2. Key in Reference Number: e.g LBSGXXXXXXXXX

For POPStation orders:

  1. Click here to access POPStation's tracking platform
  2. Key in Reference Number: e.g LBSGXXXXXXXXX

For orders delivered to Malaysia:
Click here to be redirected to our Malaysia site!

For orders delivered to other International destinations:

Click here to be redirected to our International site!

What should I do if my order hasn't been delivered yet?

Check your order status here.
If your order status is 'Shipped', you may track your order under 'Delivery Status' - 'Track Order'.


If you need any assistance, feel free to contact us, here, with your Order Reference! We'd be happy to help.

For orders delivered within Singapore:

Check your order status here.
If your order status is 'Left Our Warehouse', you may track your order via the following steps - 

  1. Select "Ninjavan" or "Urbanfox" or "POPStation"
  2. Key in Reference Number: e.g LBSGXXXXXXXXX

For orders delivered to Malaysia:
Click here to be redirected to our Malaysia site!

For orders delivered to other International destinations:

Click here to be redirected to our International site!

 

If you need any assistance, feel free to contact us, here, with your Order Reference! We'd be happy to help.

 

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