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For local courier orders, your parcel might be handled by Urbanfox or Ninjavan. You may track its journey with the following steps:
For POPStation orders:
For orders delivered to Malaysia:
Click here to be redirected to our Malaysia site!
For orders delivered to other International destinations:
Click here to be redirected to our International site!
We know the terms can get a little confusing, so we've broken them down for you!
Pending Payment: We are in the midst of verifying/updating your order status and this might take us up to 1 hour.
If payment is successful, your order status will be updated to 'Processing'.
If payment was unsuccessful, your order will be cancelled within an hour.
We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.
Left Our Warehouse: Your order is now with our delivery courier and on its way to you!
Ready to Collect: Singapore customers only - If you chose to pick up from a POPStation, you'll have 5 days to collect your parcel.
Collected: If you chose a collection point and have picked it up, your status will reflect as collected.
Delivered: If you chose for your parcel to be delivered, this means it has reached you.
For orders delivered within Singapore:
Check your order status here.
If your order status is 'Left Our Warehouse', you may track your order via the following steps -
For orders delivered to Malaysia:
Click here to be redirected to our Malaysia site!
For orders delivered to other International destinations:
Click here to be redirected to our International site!
If you need any assistance, feel free to contact us at hello@lovebonito.com with your Order Reference! We'd be happy to help. :)
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