Delivery Information

For Courier Delivery Options
Place your order(s) by 21 Jan 2020, 12pm noon

For Click & Collect
Collect at 313 & JEM - Place your order(s) by 21 Jan 2020, 12pm noon
Collect at Funan - Place your order(s) by 23 Jan 2020, 12pm noon

For POPStation
Place your order(s) by 16 Jan 2020, 12pm noon

If you’re unable to place your orders within this period, your items may not reach you in time.
Drop us an email at hellosg@lovebonito.com if you need help, and we’ll do our best to get your order to you!

You may refer below for the rates and delivery time frames for delivery within Singapore:

Delivery timeframes include the packing of your order upon confirmation.

*More about POPStation:
Once your parcel reaches your selected POPStation, collect it within 5 days.

1. Select POPStation at checkout and enter your postal code
2. Your 5 nearest POPStations will be available for selection
3. You'll receive an SMS and email update once the parcel's ready for collection
4. Collect your parcel within 5 days from its arrival at the POPStation

*More about Click & Collect: 

You will receive an email from us once your order will be ready for collection at your selected retail store within 2-3 business days. Please collect your order within 5 days from receiving your "Ready for Collection" email.

All uncollected parcels will be returned to Love, Bonito and redelivery will be chargeable!

Since we need 1-2 business days to get your order ready upon confirmation, we can't promise it'll reach you within the next day even with Express Delivery.

If you need your items urgently, we recommend swinging by one of our outlets ASAP to make a purchase!

Find a store near you here.

We sure do!

Just make sure you opt for 'weekend delivery' at checkout. If your parcel isn't delivered by Friday evening, our delivery partners may attempt delivery on Saturday.

We deliver on Saturdays between 9am - 10pm.

We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!

Standard & Express delivery options:
After 3 unsuccessful delivery attempts, your parcel will be returned to us. But we'd be more than happy to redeliver your order!

Take note: additional redelivery fees will apply.

Pick-up via POPStation:
Once your parcel's ready for collection, head on down to your selected kiosk within the next 5 days! All uncollected orders will be returned to Love, Bonito in 7 business days. But we'd be more than happy to redeliver your order!

Take note: additional redelivery fees will apply.

Redelivery Fees:
- Standard Courier: S$2
- POPStation: S$2
- Click&Collect at our retail outlets: S$2
- Express Courier: S$3.50

*All unclaimed parcels exceeding 6 months will be cleared and no replacements/reimbursements/refunds will be made.

We could, but we don't encourage it.

As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!

You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

Yes! Simply select your preferred store under the Collect In Store option before checking out your order. :)
You will receive an email when your order is ready for collection within 2-3 business days!

Yes, we ship to multiple countries!

For more info on where we deliver to, international shipping rates and delivery time frames, head on over to our international site here.

As we receive more orders than usual during peak season, please expect a slight delay in your delivery during this period.

For orders placed between 11 - 17 December 2019, your delivery might be delayed by up to 5 additional business days.
Thank you so much for your patience and understanding, we’re doing our best to get your order(s) to you as soon as we can!