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Delivery Information

Do you deliver on weekends?

We sure do! Just make sure you opt for 'weekend delivery' at checkout. If your parcel isn't delivered by Friday evening, our delivery partners may attempt delivery on Saturday. We deliver on Saturdays between 9am - 10pm.

Are there any restricted zones in Singapore that you do not deliver to?

We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!

What happens if I missed my delivery?

Standard & Express delivery options:After 3 unsuccessful delivery attempts, your parcel will be returned to us. But we'd be more than happy to redeliver your order! Take note: additional redelivery fees will apply. Pick-up via POPStation:Once ...

Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

We could, but we don't encourage it. As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery! You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse...

How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help! Just a heads up - shipping delays may occur for delivery address amendments but we promise we...

Can I collect my online purchase at the store?

We're currently working on making this possible! More details will be available soon.

What are the delivery options and when can I receive my order?

Once your order's been made, we'll need 1 to 2 business days to get it ready before we hand it over to our delivery partners! You can find out more about our delivery time frames below: FREE Standard Shipping with no minimum purchase: Delivers within...

Do you deliver internationally?

Yes, we ship to multiple countries! For more info on where we deliver to, international shipping rates and delivery time frames, head on over to our international site here.

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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