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Returns Information

How will my return order be reimbursed?

You'll receive Store Credit equivalent to the purchase value of the item into your Love, Bonito account. Store Credit is non-refundable and non-transferrable. Credits in a Love, Bonito account do not expire. Ever! Store Credit can be used in your...

Can I return my order?

For Online Purchases We accept returns that reach us within 30 days from the date of delivery with a valid Order Reference number. Product categories we accept include clothing and shoes. (*See exclusions below) Please make sure all items are...

Can I return/exchange my online purchase at the store?

Exchange an online purchase at the store Online purchases can be exchanged or returned at any of our retail stores. You must have a valid order number for your online purchase. Exchanges can only be made to the same design, of a different size ...

Can I return/exchange my Love, Bonito purchase to a store in Singapore?

Purchases made on our Malaysia site (www.lovebonito.com/my) can only be returned via the following channels: Return/Exchange at our Malaysia Stores Return via CollectCo at a flat rate of RM7 Create a CollectCo return label here Find your...

How do I return my order?

We've a couple of options for you: Drop it off at one of our stores (it's free)! Fill up our returns form and pack it with your item(s) together in a parcel. You can download a copy of the form here. Return over the cashier in any of our Malaysia...

What happens if I’ve returned an order that is not eligible for returns?

We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances. If you are unsure of an item's eligibility to be returned, you may check your order...

What is my return order status?

You'll receive Store Credit to your account within 14 business days from when we receive your order. Once your return order has been processed, the return status will be updated in your account's dashboard here. Method of return: Via CollectCo...

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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