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Return & Exchange Policy

What is your Return & Exchange Policy?

[For online purchases]
We accept returns of the following categories: clothing, bags and shoes.
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.

Your return must reach us within 30 days* from the date of delivery/collection with a valid Order Reference number (e.g LBMY000012345)

*For orders placed from 1st June 2021 onwards, our returns timeframe has been extended to 90 days from the usual 30 days due to the ongoing Movement Control Order (MCO).

Return methods
- See return options here.
- Exchange it in any Love, Bonito Malaysia retail store, details here.

Return exclusions
The following categories are not returnable: Sale items, panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Condition of return item(s)
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!

Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 14 business days from when we receive it.

 

[For retail purchases]

  • See our retail stores' exchange and refund policy here.
Where can I get the returns form?

For orders shipped to Malaysia only, download a copy of the returns form here.

To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.

For orders shipped to Malaysia only, download a copy of the returns form here.

To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.

What happens if I’ve returned an order that is not eligible for returns?

We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances.

  • If you are unsure of an item's eligibility to be returned, you may check your order here.
  • More details about our Returns Policy are available here.

We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances.

  • If you are unsure of an item's eligibility to be returned, you may check our Return Policy here.
 

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