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Returns Information

How will my return order be reimbursed?

You'll receive Store Credit equivalent to the purchase value of the item into your Love, Bonito account.

  • Store Credit is non-refundable and non-transferrable.
  • Credits in a Love, Bonito account do not expire. Ever!
  • Store Credit can be used in your next online purchase with us.
  • Store Credit in a Malaysia-registered Love, Bonito account can only be used on www.lovebonito.com/my

Once you've made your return to us, you can expect a confirmation of your return within 14 business days from when we receive your order.

Can I return my order?

For Online Purchases

  • We accept returns that reach us within 30 days from the date of delivery with a valid Order Reference number.
  • Product categories we accept include clothing, bags and shoes (*See exclusions below)
  • Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
  • After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item, valid for a year.
  • Delivery fees, if any, won't be refunded.

*Purchase of sale items, intimates, swimwear, accessories, lifestyle and gifts are final and cannot be returned, exchanged or refunded. Delivery fees, if any, will not be refunded.

Can I return/exchange my online purchase at the store?

Exchange an online purchase at the store

Online purchases can be exchanged at any of our retail stores. You must have a valid order number for your online purchase. A one-time exchange can be made for the same design, to a different size or colour only. 

Exchanges for online orders are final and cannot be returned for store credits.

Return an online order at the store

You're welcome to drop off online order/s at our store! You'll need to fill up an e-form so an email acknowledgement of your return will be sent to you. The email acknowledgement is only a notification that we have received your return and does not mean that your returns have been processed successfully. 

Please ensure you've filled in your details correctly, as this information may be used as a form of reference when your return is processed. You'll receive Store Credit into your Love, Bonito account within 14 business days.

Store Credit can be used in your next online order with us.

*Purchase of sale items, intimates, swimwear, accessories, bags, lifestyle and gifts are final and cannot be returned, exchanged or refunded.

Can I return/exchange my Love, Bonito purchase to a store in Singapore?

Purchases made on our Malaysia site (www.lovebonito.com/my) can only be returned via the following channels:

  1. Return/Exchange at our Malaysia Stores
  2. Return via CollectCo at a flat rate of RM7
    1. Create a CollectCo return label here
    2. Find your nearest CollectCo kiosk here

*If CollectCo is not available in your area, please reach out to us here.

How do I return my order?

We've a couple of options for you:

Drop it off at one of our stores (it's free)!

  1. Fill up our returns form and pack it with your item(s) together in a parcel. You can download a copy of the form here.
  2. Return over the cashier in any of our Malaysia stores within 30 days from the date of delivery.
  3. You'll receive Store Credit into your account within 14 business days from the date of return.
    1. View our store locations here.

Post your return via CollectCo kiosks at a flat rate of RM7.00

  1. Create a CollectCo return label here
  2. Find your nearest CollectCo kiosk here

*If CollectCo is not available in your area, please reach out to us here.

Where can I get the returns form?

For orders shipped to Malaysia only, download a copy of the returns form here.

To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.

What happens if I’ve returned an order that is not eligible for returns?

We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances.

  • If you are unsure of an item's eligibility to be returned, you may check your order here.
  • More details about our Returns Policy are available here.
What is my return order status?

You'll receive Store Credit to your account within 14 business days from when we receive your order. Once your return order has been processed, the return status will be updated in your account's dashboard here.

Method of return:

  • Via CollectCo
    • Create a CollectCo return label here
    • Find your nearest CollectCo kiosk here

  • Via registered post/courier
    • Hold on to your tracking slip until we have confirmed your return
    • For return deliveries without a tracking number, we're unable to confirm receipt of your parcel until it has been processed
    • We're only able to process your return credits only after receiving your order

  • Returned your order at our Malaysia store 
    • You'll be given a stamped copy of your returns form acknowledging your return at our store 
Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.
 

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