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Delivery Status

What is my delivery status?

We know you're excited for your parcel to arrive!
For Malaysia orders, your parcel might be handled by Aramex or Ninjavan. You may track its journey with the following steps:

For orders handled by Aramex

  1. Click here to access Aramex's tracking platform
  2. Select "By Reference" option
  3. Select "Shipper Reference"
  4. Key in Reference Number: e.g LBMYXXXXXXXXX
  5. Origin Country: Malaysia
  6. Between Dates: Select a valid 2-week window period

For orders handled by Ninjavan

  1. Click here to access Ninjavan's tracking platform
  2. Key in Reference Number: e.g LBMYXXXXXXXXX


What should I do if my order hasn't been delivered yet?

Check your order status here.
If your order status is 'Shipped', you may track your order under 'Delivery Status' - 'Track Order'.

If you need any assistance, feel free to contact us, here, with your Order Reference! We'd be happy to help.

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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