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Delivery Information

If I want to receive my items in time for the Lunar New Year festivities, when should I place my order?

You 'll need to place your order(s) by 16th Jan 2020, 12pm noon, to get your outfits in time :)
If you’re unable to place your orders within this period, your items may not reach you in time.

Drop us an email at hellomy@lovebonito.com if you need help with delivery matters, and we’ll do our best to get your order to you!

What are the delivery options and when can I receive my order?

Upon order confirmation, you'll receive your order in 3-7 business days!

Our shipping charges are as follows 

  • Flat shipping rate of RM20 per order.
  • Free shipping with minimum spend of RM150

*Deliveries will come with a tracking number

Can I receive my order tomorrow if I made a purchase today?

We'll need 3-7 business days to get your order to you as your order is shipped from Singapore.

If you need your items urgently, we recommend swinging by one of our outlets ASAP to make a purchase!

Find a store near you here.

Do you deliver on weekends?

Yes, we do!

Weekday deliveries: 9.00am to 6pm Saturday only: 9am to 1pm

Will I be charged customs and import duty for my parcel?

Shipping fees paid during checkout do not include customs and import duties (duty delivered unpaid).
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Where can I find information on customs and import duties?
To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

We could, but we don't encourage it.

As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!

You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

What happens if I missed my delivery?

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, the parcel will be returned to Love, Bonito.

Take note: additional redelivery fees (RM20) and return fees incurred will apply.

If you've changed your mind and would like to return your order for online store credits, the return fees will be deducted from the paid value of your order, before the credit is issued.

If you've any trouble receiving your order, please reach out to us here and we'll do our best to help get your order to you!

Do you deliver internationally?

For information on international shipping rates and delivery time frames, please visit our international site here.

Will there be delivery delays during peak season?

As we receive more orders than usual during peak season, please expect a slight delay in your delivery during this period.

For orders placed between 11 - 17 December 2019, your delivery might be delayed by up to 5 additional business days.
Thank you so much for your patience and understanding, we’re doing our best to get your order(s) to you as soon as we can!



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