In view of circumstances around Covid-19, our returns policy will be extended from 30 days to 90 days from the date of delivery during this period.
[For online purchases]
We accept returns of the following categories: clothing, bags and shoes.
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Your return must reach us within 90 days from the date of delivery/collection with a valid Order Reference number (e.g LBWW000012345)
- For Hong Kong orders
- For Other International orders
The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
Condition of item(s)
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 14 business days from when we receive it.
We are unable to facilitate exchanges for all International orders at the moment. For more details on how to return your order for Store Credit, click here.
Received a defective item? More information available here.