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Returns Information (For other International customers)

Can I return my order?

For Online Purchases

  • We accept returns that reach us within 45 days from the date of delivery with a valid Order Reference number.
  • Product categories we accept include clothing, bags and shoes (*See exclusions below)
  • Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
  • After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. Delivery fees, if any, won't be refunded.

*We do not accept returns of: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Can I return/exchange my online purchase at any Love, Bonito store?

Orders made on our International site (www.lovebonito.com/intl), can only be returned via post/courier to our Singapore warehouse at:

8 Pandan Crescent #05-01 Singapore 128464

*Information on how to return an order can be found here.

How do I return my order?

For all Hong Kong orders:

Please refer to our list of Return methods here!

For all other international orders:

  1. Pack the item(s) and the completed Returns Form together in a parcel. You can download a copy of the returns form here.
  2. Send your parcel using a traceable* mode of delivery to: 
    8 Pandan Crescent #05-01 Singapore 128464

    Your return must be made within 45 days from the date of delivery

  3. Store Credit will be added into your account within 14 business days from when we receive your parcel.

*It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options.

 

Where can I get the returns form?

For orders shipped internationally only, download a copy of the returns form here.

To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.

What happens if I’ve returned an order that is not eligible for returns?

We'll drop you an email once we've processed your parcel and will have to return your order back to you.

  • You'll be responsible for re-delivery fees incurred under such circumstances
  • We'll advise on the return fees and re-delivery fees incurred
  • If you are unsure of an item's eligibility to be returned, you may check your order here.
  • More details about our Returns Policy are available here.
How will my return be reimbursed?

You'll receive Store Credit equivalent to the purchase value of the item into your Love, Bonito account.

  • Store Credit is non-refundable and non-transferrable.
  • Credits in a Love, Bonito account do not expire. Ever!
  • Store Credit can be used in your next online purchase with us.
  • Store Credit in an International-registered Love, Bonito account can only be used on www.lovebonito.com/intl

Once you've made your return to us, you can expect a confirmation of your return within 14 business days from when we receive your order.

 

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