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Order Tracking

How can I check the status of my order?

You can check your order status here.

You will first need to be logged into your account.
Click to view your order status here.

What do the order statuses mean?

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: Your payment was unsuccessful and your order will be cancelled within the hour.

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery partner and on its way to you! Shipping timeframes are available here.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: We are in the midst of updating/verifying your payment and this might take us up to 1 hour.
If payment is successful, your order status will be updated to 'Processing'.
If payment was unsuccessful, your order will be cancelled within an hour. 

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery partner and on its way to you! Shipping timeframes are available here.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

How do I check the delivery status of my order?

We know you're excited for your parcel to arrive!
For International orders, your parcel will be handled by Aramex. You may track its journey with the following steps:

For orders handled by Aramex

  1. Click here to access Aramex's tracking platform
  2. Select "By Reference" option
  3. Select "Shipper Reference"
  4. Key in Reference Number: e.g LBWWXXXXXXXXX
  5. Origin Country: Singapore
  6. Between Dates: Select a valid 2-week window period

We know you're excited for your parcel to arrive!
For International orders, your parcel will be handled by Aramex. You may track its journey with the following steps:

For orders handled by Aramex

  1. Click here to access Aramex's tracking platform
  2. Select "By Reference" option
  3. Select "Shipper Reference"
  4. Key in Reference Number: e.g LBWWXXXXXXXXX
  5. Origin Country: Singapore
  6. Between Dates: Select a valid 2-week window period
What should I do if my order hasn't been delivered yet?

Check your order status here.
If your order status is 'Shipped', you may track your order under 'Delivery Status' - 'Track Order'.


If you need any assistance, feel free to contact us, here, with your Order Reference! We'd be happy to help.

Check your order status here.
If your order status is 'Left Our Warehouse', you may track your order via the following steps -

  1. Click here to access Aramex's tracking platform
  2. Select "By Reference" option
  3. Select "Shipper Reference"
  4. Key in Reference Number: e.g LBWWXXXXXXXXX
  5. Origin Country: Singapore
  6. Between Dates: Select a valid 2-week window period

If you need any assistance, feel free to contact us, here, with your Order Reference! We'd be happy to help.

 

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