We've got you covered.

TOP

Delivery & Shipping Fees

What are the countries you ship to and when can I receive my order?
 

For orders placed from 23 Jul 2021, please allow an additional 2 business days for us to dispatch your order due to high order volumes this period.

In light of the current COVID-19 situation, delivery times may be longer than usual. More information available here.

You may refer below for the rates and estimated delivery time frames for our international destinations!
 

Country/Region *Shipping Fee (USD) Free shipping above the threshold Delivery Timeframe (Business Days)
Australia $8 $75 7-12
Brunei $5 $60 6-9
Cambodia $25 - 9-12
Canada $25 $150 9-12
China $15 $120 9-12
Indonesia $5 $60 9-12
Japan $15 $120 9-12
Myanmar $15 $120 9-12
New Zealand $8 $100 9-12
Philippines $5 $60 9-14
Taiwan $5 $60 6-10
South Korea $15 $120 6-10
United States $25 $110 9-12
Vietnam $10 $75 5-9
Saudi Arabia $30 $200 9-14
UAE $30 $200 6-9

 

PO Boxes
We are unable to deliver to Post Office (PO) box addresses. Our couriers can only accept deliveries to standard addresses.

 *Taxes & Duties
Taxes & Duties will be included in the final amount of your order upon checkout, this excludes Australia, Brunei, Japan and the United States. More details here.
Delivery timeframes include the packing of your order upon confirmation. All deliveries come with a tracking number.

Shipping to Singapore, Malaysia, Hong Kong or Macau?

Will I be charged taxes and import duty for my parcel?

Duty Delivered Unpaid
Shipping fees paid during checkout do not include taxes and import duties.
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Where can I find information on taxes and import duties?
To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Orders to Taiwan & Philippines
Orders to Taiwan above USD65 might incur taxes and/or duties.
Orders to the Philippines above USD120 might incur taxes and/or duties.

Duty Delivered Unpaid

Shipping fees paid during checkout do not include taxes and import duties for these 4 countries: Australia, Brunei, Japan and the United States.
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Where can I find information on taxes and import duties?

To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Duty Delivered Paid

Shipping fees paid during checkout include customs and import duties for the below countries indicated in the table. 

You may refer below for the estimated taxes & duties incurred!

Countries   Taxes & Duties Threshold (USD)
 Cambodia 25% $50
Canada 23% $16
China 39% -
Myanmar 25% -
New Zealand 25% $721
*Philippines 27% $209
Saudi Arabia 20% $266
South Korea 23% $150
Taiwan 16% $72
Thailand 37% $72
UAE 10% $272
Vietnam 40% $43

 

We recommend splitting up large orders into multiple smaller orders below this threshold to avoid taxes and duties.

*Please note for orders to the Philippines, if there are multiple parcels that arrive in the Philippines (even for orders below the threshold) under the same name and address, the amount will be summed up altogether and tax and/or duties will still be incurred in your orders. 

What happens if I missed my delivery?

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Singapore. But we'd be more than happy to redeliver your order!

Take note: Return fees and additional redelivery fees will apply.

If you've changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account.

If you've any trouble receiving your order, please reach out to us, here, and we'll do our best to help get your order to you!

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Singapore. But we'd be more than happy to redeliver your order!

Take note: Return fees and additional redelivery fees will apply.

If you've changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account.

If you've any trouble receiving your order, please reach out to us and we'll do our best to help get your order to you!

Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

We could, but we don't encourage it.

As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!

You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

We could, but we don't encourage it.

As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!

You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

Do you ship to PO box addresses?
Unfortunately, we are unable to deliver to Post Office (PO) box addresses. Our couriers can only accept deliveries to standard addresses.
 

Ask

Welcome to Love, Bonito

Can’t find what you are looking for?
 
Your first order?

Welcome to Love, Bonito

Hey, you are now being redirected to the site. Note that your cart will remain active on this site for 30 days.

Go to Site Stay on this site