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Delivery Information

If I want to receive my items in time for the Lunar New Year festivities, when should I place my order?

For International Customers
Place your order(s) by 14th Jan 2020

For Hong Kong Customers
Place your order(s) by 16th Jan 2020

If you’re unable to place your orders within this period, your items may not reach you in time.
Drop us an email at hello@lovebonito.com if you need help, and we’ll do our best to get your order to you!

What are the countries you ship to and when can I receive my order?
 
 You may refer below for the rates and delivery time frames for our international destinations!
  Country/Region Shipping Fee (USD) Free shipping above the threshold **Delivery Timeframe (Business Days)
1 Australia $8 $100 4-9
2 Brunei $5 $60 4-7
3 Cambodia $25 - 4-7
4 Canada $25 $150 5-12
5 China $15 $120 5-12
6 Hong Kong SAR, China $5 $45 3-6
7 Indonesia $5 $60 4-10
8 Japan $15 $120 5-8
9 Macau SAR, China $5 $45 4-7
10 Myanmar $15 $120 4-7
11 New Zealand $8 $100 4-9
12 Philippines* $5 $60 3-8
13 Taiwan** $5 $60 5-8
14 South Korea $15 $120 4-8
15 United States $25 $150 5-12
16 Vietnam $10 $75 4-7

Taxes & Duties
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

Delivery timeframes include the packing of your order upon confirmation. All deliveries come with a tracking number.

More information available here.

Shipping to Singapore or Malaysia

Will I be charged taxes and import duty for my parcel?

Duty Delivered Unpaid
Shipping fees paid during checkout do not include taxes and import duties.
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Where can I find information on taxes and import duties?
To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Orders to Taiwan & Philippines
Orders to Taiwan above USD65 might incur taxes and/or duties.
Orders to the Philippines above USD120 might incur taxes and/or duties.

What happens if I missed my delivery?

After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to us in Singapore. But we'd be more than happy to redeliver your order!

Take note: Return fees and additional redelivery fees will apply.

If you've changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account.

If you've any trouble receiving your order, please reach out to us, here, and we'll do our best to help get your order to you!

Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

We could, but we don't encourage it.

As mentioned, we want to make sure your parcel reaches you safely, so a signature is required upon delivery!

You may request for the delivery to be arranged without signing for it - but we won't be able to reimburse or replace your order if it is not received on your end.

How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message here and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

Will there be delivery delays during peak season?

As we receive more orders than usual during peak season, please expect a slight delay in your delivery during this period.

For orders placed between 11 - 17 December 2019, your delivery might be delayed by up to 5 additional business days.
Thank you so much for your patience and understanding, we’re doing our best to get your order(s) to you as soon as we can!

 

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