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What do the order statuses mean?

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: Your payment was unsuccessful and your order will be cancelled within the hour.

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery courier and on its way to you!

  • For Standard Courier, your order will reach you within 3 days.
  • For Express Courier, your order will reach you within the next business day.

Ready to Collect: Singapore customers only - If you chose to pick up from a POPStation, you'll have 5 days to collect your parcel.

Collected: If you chose a collection point and have picked it up, your status will reflect as collected.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: We are in the midst of verifying/updating your order status and this might take us up to 1 hour.
If payment is successful, your order status will be updated to 'Processing'.
If payment was unsuccessful, your order will be cancelled within an hour. 

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery courier and on its way to you!

  • For Standard Courier, your order will reach you within 3 days.
  • For Express Courier, your order will reach you within the next business day.

Ready to Collect: Singapore customers only - If you chose to pick up from a POPStation, you'll have 5 days to collect your parcel.

Collected: If you chose a collection point and have picked it up, your status will reflect as collected.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

 

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