We've got you covered.

TOP

Website Issues

Why did my payment fail and what should I do?

There're a few possible reasons why your payment was unsuccessful:

  • Your connection may have dropped during checkout
  • Your card may have been rejected
    (Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)

If you're still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we'll sort it out for you.

Not sure if your payment was successful? Don't worry, you can check your order history page here!

I am having issues loading pages on the website. What do I do?

Try clearing your browser's cache and cookies or switching to a different browser!

If nothing seems to work, please drop us a message here and we'll run a check for you.

I am not able to checkout what should I do?

We're here to help! Please take a screenshot of the error message (if any) and drop us a message here.

My website issue is not listed - who can I ask?

We're here to help! Please take a screenshot of the error message (if any) and drop us a message here.

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.
 

Ask

Welcome to Love, Bonito

Can’t find what you are looking for?
 
Your first order?

Welcome to Love, Bonito

Hey, you are now being redirected to the site. Note that your cart will remain active on this site for 30 days.

Go to Site Stay on this site