Store Exchange & Refund Policy

Store Exchange

1. For store purchases, you're more than welcome to make an exchange within 30 days at any of our stores (no matter which outlet you purchased from)

2. Please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on.

3. For us to facilitate an exchange, you must have a valid receipt or order number for your purchase

4. You may exchange to another item:

• Exchange to lower value item - No refunds or reimbursements will be made
• Exchange to higher value item - A top up is required
  
  

Refunds

1. All sales/exchanges are final

2. We do not provide refunds for store purchases.

*Purchase of sale items, intimates, swimwear, accessories, lifestyle and gifts are final and cannot be returned, exchanged or refunded.

Store Exchange

1. For store purchases, you're more than welcome to make an exchange within 30 days* at any of our stores (no matter which outlet you purchased from)

2. Only products in its original condition with the product tags still intact will be valid for exchanges

3. For us to facilitate an exchange, you must have a valid receipt or order number for your purchase

4. You may exchange to another item:

• Exchange to lower value item - No refunds or reimbursements will be made
• Exchange to higher value item - A top-up is required
• Only the discounted value of the item paid will be exchanged

5. Exchanges to a Retail Gift Card is not allowed.

**For in-store purchases and online orders made from 17 April to 30 June 2021:

• You may exchange your order(s) anytime from now till 31 August 2021
• Exchanges are made in-stores only

Refunds

1. All sales/exchanges are final

2. We do not provide refunds for store purchases.

*Purchase of sale items, intimates, swimwear, accessories, lifestyle and gifts are final and cannot be returned, exchanged or refunded.

Store purchases cannot be returned for Store Credits. 

Not to worry though! You're welcome to exchange your purchase to something else within 30 days from your date of purchase. For more info about our retail store exchange policy, click here.

Store purchases cannot be returned for Store Credits.

Not to worry though! You're welcome to exchange your purchase to something else within 30 days from your date of purchase. For more info about our retail store exchange policy, click here.

We're incredibly sorry about your defective purchase! :(

Please give us a chance to fix this - head on over to any of our Singapore outlets within 30 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.

We're incredibly sorry about your defective purchase! :(

Please give us a chance to fix this - head on over to any of our Singapore outlets within 30 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.