Promo Codes

There're a few possible reasons why your discount could be invalid:

1. The code has expired 
   Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
2. Did you meet the minimum spending requirement?
   There might be a minimum spend requirement and/or on selected product categories.
3. Product exclusions from promo codes
   Discounts are not applicable on:
   1. STUDIO,  BY LOVE, BONITO
   2. Sale items (unless specified)
4. Do you need to be logged in? 
   Some promo codes will require you to be logged in to redeem the discount.
5. Did you apply the promo code to the correct field? 
   Promo codes should be applied to the 'Promo Code' field at checkout.
6. Has this promo already been used? 
   Some promo codes might have restrictions to the number of times it can be used.
7. Have you checked the Terms and Conditions of the promo code?
   Check promo terms and conditions to ensure you've met the promo criteria:
   1. New Sign-up / Welcome Offer
   2. HSBC
   3. CITI
      
      Can't find your promo code here?
      For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.

If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!

There're a few possible reasons why your discount could be invalid:

1. The code has expired
   Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
2. Did you meet the minimum spending requirement?
   There might be a minimum spend requirement and/or on selected product categories.
3. Product exclusions from promo codes
   Discounts are not applicable to:
     i. STUDIO, BY LOVE, BONITO & Collaboration Collections (i.e. &REA by Love, Bonito)
    ii. Sale items (unless specified) 
4. Do you need to be logged in?
   Some promo codes will require you to be logged in to redeem the discount.
5. Did you apply the promo code to the correct field?
   Promo codes should be applied to the 'Promo Code' field at checkout.
6. Has this promo already been used?
   Some promo codes might have restrictions to the number of times it can be used.
7. Have you checked the Terms and Conditions of the promo code?
   Check promo terms and conditions to ensure you've met the promo criteria:
     i. New Sign-up / Welcome Offer
    ii. HSBC
   iii. CITI
8. Can't find your promo code here?
   For any other promo codes sent via our newsletters, please double-check the terms and conditions in your email.

If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message here with a screenshot of the error message!

You can find out more about our ongoing promotions here.

You can find out more about our ongoing promotions here.

Discount codes can't be applied to an order that's already been made!

Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions* of the discount!

*This excludes welcome offers and discounts only applicable to first-time customers.

Discount codes can't be applied to an order that's already been made!

Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions of the discount!

Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions. You may find out more about the terms and conditions here.

If your order is eligible for returns, the total amount that you've paid will be returned to your Store Credit account.