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Pre-Order

What is a Pre-Order?

A Pre-Order is an advance online purchase made before the product is available to ship.

The Studio Pre-Order has closed on 31st December, 12 noon.

If you've made a purchase of any Pre-Order item(s), it will only be dispatched once the Pre-Order items have arrived, sometime between 10-13 January.

A Pre-Order is an advance online purchase made before the product is available to ship.
For bestsellers/popular items, we do our best to open up pre-orders so that you have another chance at securing your items in your size before they run out again!

When does the Pre-Order end?

Bestsellers Pre-Order - Anitra Midaxi Shift Dress, Amita Tailored Shorts, Alexine Knit Shirt Dress, Ardith High Waist Shorts

The Bestsellers Pre-Order has ended on 4 May 2020. More information on arrival dates can be found here.

Loungewear Pre-Order

The Loungewear Pre-Order has ended on 13 April 2020. More information on arrival dates can be found here.

When can I expect to receive my Pre-Order?

All Studio by Love, Bonito Pre-Order items are expected to be shipped from our warehouse within 10-13 January 2020. You will be notified via email when your order is ready to be shipped and the delivery time will depend on your selected shipping method. 

  • Standard Courier (3-5 business days) 
  • Express Courier (2-3 business days) 
  • Popstation (3-5 business days) 
  • Collect In Store (within 2-3 business days) - you will receive an email when your order is Ready To Collect

The Pre-Order items are expected to arrive at our fulfillment centre on the following dates -

Pre-Order Estimated Arrival Dates
Loungewear

19-29 May 2020

Bestsellers 9-23 June 2020

 

Upon arrival, your order will be shipped from our fulfillment center within 2 business days. You will be notified as soon as your order is dispatched and delivery time will depend on your shipping method. 

Standard Courier (3-5 business days) 

Express Courier (1-2 business days) 

POPstation (3-5 business days) 

Can I cancel my Pre-Order?

Once your Pre-Order is confirmed, no amendments or cancellations can be made to your order.
We'll do our best to get your order to you as soon as we can, so thanks for hanging in there!

Once your Pre-Order is confirmed, no amendments or cancellations can be made to your order. Don’t forget to check your Pre-Order items before making your purchase. 

We'll do our best to get your order to you as soon as we can, so thanks for hanging in there!

Can I return my Pre-Order for Store Credits if it doesn’t fit?

Yes, the usual Returns policy for online orders applies to our Pre-Order. Refunds will be made in the form of Store Credits after it has been verified that the purchase is eligible to be returned. 

More information on our Returns policy can be found here.

Yes, the usual Returns policy for online orders applies to our Pre-Order. Refunds will be made in the form of Store Credits after it has been verified that the purchase is eligible to be returned.

More information on our Returns policy can be found here.

 

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