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Points & Rewards

How do I earn my LBCommunity+ loyalty points?

You can earn loyalty points by signing up for an LBCommunity+ account, completing your profile and by successfully referring a friend to us!

You will also earn 1 point for every S$1 spent online or in-stores.

*Note: Points earned are based on your purchase amount, excluding discounts and shipping fees. The purchase amount paid via Gift Cards and Store Credit will not earn points as well.

That’s not all - we’re always coming up with more exciting ways for you to earn your points -  check out our current promotions here.

What are the Welcome Gift Cards terms of use and expiry?

Welcome Gift Cards are valid for first-time customers and LBCommunity+ members only. You should receive an email with the code to redeem. Follow these easy steps below to use your gift:

  1. For online redemption: Add your selected items to cart. Copy the unique code in your welcome email. Select add gift code and paste the code in the box. Click apply.
  2. For in-store redemption: When you are ready to make your purchase, present email to our retail team to scan the barcode in your welcome email.
  3. Checkout and you're good to go!

Welcome gift card is valid on all items, except accessories. Offer is unique and can only be used by a single user. However, if we identify any fraudulent, dishonest and/or misuse of welcome offer codes, we will take the necessary measures to end them, i.e. suspending, removing the user account and/or any accounts we deem may be linked to you from our investigations, or forfeiting the points you have accumulated with relevant orders under the loyalty program without further notice.

Will my LBCommunity+ points expire?

Your points will expire at the last date of the month after a 12-month period - regardless of the membership tier you’re currently at. 

For example, if you earned 300 points on June 15th 2020 and 20 points on June 25th 2020, your point total of 320 points will expire on June 30th 2021. Find out about your point status in My Rewards

Can I use my points during checkout?

You won’t be able to redeem your points directly at checkout, so if you want to use your points, do head on over to the My Rewards page to redeem some exciting stuff! 

Will my points be deducted if I return my order?

Your points will not be deducted if your order is returned for Store Credit. However, do note that points will not be earned for the purchase amount paid via Store Credit. 

Can I combine points from multiple accounts into a single account?

Points from different accounts cannot be combined and are non transferrable. 

I completed an activity but didn't earn any points! Who can I contact?

Not to worry, write to us at hellosg@lovebonito.com with your account email and the details of your activity. Screenshots will be helpful as well and we’ll do our best to sort this out for you!

How do I redeem my LBCommunity+ rewards?

This is the exciting part! Head over to My Rewards where you’ll see a list of rewards based on each tier. Choose your reward, redeem them and use your reward(s) upon checkout in your next order with us :)

*T&Cs apply for each reward.

 

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