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Other Information

What are the Welcome Gift Cards terms of use and expiry?

Welcome Gift Cards are valid for first-time customers and LBCommunity+ members only. You should receive an email with the code to redeem. Follow these easy steps below to use your gift:

  1. For online redemption: Add your selected items to cart. Copy the unique code in your welcome email. Select add gift code and paste the code in the box. Click apply.
  2. For in-store redemption: When you are ready to make your purchase, present email to our retail team to scan the barcode in your welcome email.
  3. Checkout and you're good to go!

Welcome gift card is valid on all items, except accessories. Offer is unique and can only be used by a single user. However, if we identify any fraudulent, dishonest and/or misuse of welcome offer codes, we will take the necessary measures to end them, i.e. suspending, removing the user account and/or any accounts we deem may be linked to you from our investigations, or forfeiting the points you have accumulated with relevant orders under the loyalty program without further notice.

How do I change or update my personal details?

You can update your personal details in My Profile section! Do note that your Birthday can only be updated once.

 

Can I earn or redeem points when for purchases via other countries' websites?

As of now, LBCommunity+ is only available to our Singapore customers. However, be sure to follow us on Instagram or subscribe to our newsletter here to stay updated on our special promotions and perks!

I have other questions regarding my LBCommunity+ account. Who can I contact?

Feel free to write to us at hellosg@lovebonito.com, we’ll be happy to help! 

I have a suggestion for your LBCommunity+ loyalty program. Who can I contact?

We love hearing from you! You can send us your feedback here.

How do I leave LBCommunity+?

We are sad to see you go. If you want to opt out of the program, head over to this page here and click on the Leave LBCommunity+ button that can be found on the bottom of the page.

What happens if I leave and decide to join again?

Great to see you again - we missed you! Unfortunately, your tier level and point total linked to your previous account will be lost once you terminate your account.
You’ll have to begin at a Member tier. So make sure you’ve thought long and hard before leaving!

Note: You can leave LBCommunity+ and still shop with us.

How will my personal information be used?

We’ll never sell or misuse your information. Your personal information is used in compliance with our Privacy Policy

 

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