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Order Status

What is my order status?

You can check your order status here.

What do the order statuses mean?

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: Your payment was unsuccessful and your order will be cancelled within the hour.

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery courier and on its way to you!

  • For Standard Courier, your order will reach you within 3 days.
  • For Express Courier, your order will reach you within the next business day.

Ready to Collect: Singapore customers only - If you chose to pick up from a POPStation, you'll have 5 days to collect your parcel.

Collected: If you chose a collection point and have picked it up, your status will reflect as collected.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

I’m not sure if my order was successful, what do I do?

Don't worry, you can always check your order history here.

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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