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Order Issues

I received a defective item, what should I do?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.

I received a wrong item, what should I do?

We're incredibly sorry for the mix-up! :(

Please give us a chance to fix this - drop us a message here within 30 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the item you ordered
  3. The product code of the item you received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.
 

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