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Order Issues

Can I change my order's delivery option to Express instead?

Once your order is confirmed, changes or cancellations to your orders cannot be made. Please make sure to check your order carefully before making your purchase!

During this sale period, we highly recommend you to Express Courier option for your subsequent orders if you need them urgently.

I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hellosg@lovebonito.com within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defective items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

I’m not sure if my order was successful, what do I do?

Don't worry, you can always check your order history here.

Don't worry, you can always check your order history here.

I received a wrong item, what should I do?

We're incredibly sorry for the mix-up! :(

Please give us a chance to fix this - drop us a message here within 30 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the item you ordered
  3. The product code of the item you received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.

We're incredibly sorry for the mix-up! :(

Please give us a chance to fix this - drop us an email at hellosg@lovebonito.com within 30 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the item you ordered
  3. The product code of the item you received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.

 

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