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How do I return my order?

We've got a couple of options for you:

1) Drop it off at one of our stores (it's free)!

  1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
  2. Return your order at our store*, within 30 days from the delivery/collection date.
  3. Store Credit will be added into your account within 14 business days from when we receive your parcel.
    • View our store locations here

*Please ensure that your return order is eligible for returns before returning in-store, as the order will only be checked once it has been transferred to our warehouse. Acceptance of your return at our retail store does not confirm that your order is eligible to be returned for Store Credit.

 

2) Mail it back to us:

  1. Pack the item(s) and a completed Returns Form together in a parcel.
  2. Send your parcel using a traceable** mode of delivery to:
    8 Pandan Crescent #05-01 Singapore 128464

    Your return must be made within 30 days from the date of delivery/collection.

  3. Store Credit will be added into your account within 14 business days from when we receive your parcel.

**It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options. For more information about our Returns Policy, click here.

You can return your order to us for Store Credit within 30 days from the date your order is received/collected. The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

All returned items should be sent in their original condition and packaging, including tags. For more information about our Returns Policy, click here.

Do refer below for more information on each of our return services -

Returns via SingPost POPStation
(SGD3.80/return)

Returns via Ninja Van Drop off/Home Collection (SGD3.80 - 5.60/return)

Returns via our Retail Stores (Free) - Simply drop off your online orders at our Online Returns Box located in our Singapore Love, Bonito stores. 

Your return will be processed within 5-7 business days from when we receive it. We highly recommend returning your order to us via these methods as u
nreceived returns via a non-traceable mode of postage will not be reimbursed. 

 

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