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I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hellosg@lovebonito.com within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBSG002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you'll be sent a return postage label to return your order with via ezyReturn. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defective items only via ezyReturn, as any charges incurred for using other modes of delivery won't be reimbursed.



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