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What is your Return & Exchange Policy?

For Online Purchases

We accept returns of the following categories: clothing, bags and shoes

The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Returns must reach us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g LBSG000012345)

See methods of return here

Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!

After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item

Delivery fees, if any, won't be refunded

Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions

We do not provide cash refunds for any return orders

For Retail Purchases

  • See our retail stores' exchange and refund policy here.

[For Online Purchases]

We accept returns and exchanges of the following categories: clothing, bags and shoes.

  • Returns can be done via our return options here.
  • Exchanges can only be made at our retail stores. More details can be found here.
  • Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.

Your return must reach us within 30 days* from the date of delivery/collection with a valid Order Reference number (e.g LBSG000012345)

Exclusions
The following categories are not returnable/exchangeable: Sale items, panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Condition of item(s)
Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!

Reimbursement & processing time
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 5-7 business days from when we receive it.

[For Retail Purchases]

  • See our retail stores' exchange policy here.
 

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