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Account

I am unable to log into my account, what do I do?

Easy! First, head over to our login page and key in your email.

  • If you're prompted to enter your password:
    • You're already registered and have an existing account with us
    • If you're not sure about your log in details, go ahead and try to reset your password (don't worry, it happens)

  • If you're prompted to create a new account:
    • The email you have entered is not registered for an account with us
    • If you think you already have an existing account, try typing in that email
    • OR Sign up and create a new account with us to enjoy your insider benefits!

If you're still unable to access your account, feel free to contact us here.

I have reset my password but did not receive any emails. What can I do?

It's possible the password reset email got filtered into your junk or spam folder.

Please do a quick check and if it's still nowhere to be found, drop us a message and we'll help you out.

How can I close my account with Love, Bonito?

We're so sorry to see you leave! :(

But before you go - we'd like to inform you that closing an account means we'll lose all records of your purchases. If you've placed an order recently, we strongly suggest keeping your account open until the return time frame has expired, just in case you change your mind about your purchase.

Once you're absolutely sure about closing your account with us, drop us a request here and we'll see to that for you right away.

I'm moving countries, how do I change my Love, Bonito account?

Here's the best part - you don't need to :)

  1. Depending on the country you are moving to, select the relevant shipping website:
    1. Ship to Singapore
    2. Ship to Malaysia
    3. Ship Internationally

  2. Use your existing username and password to login

  3. Orders
    1. Your previous order history is still available under: My Account - Orders

  4. Store Credit / Gift Cards
    1. Do note that due to currency exchange rates, we are unable to move store credits and gift cards across websites
Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.
 

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