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What is my return order status?

You'll receive Store Credit to your account within 14 business days from when we receive your order. Once your return order has been processed, the return status will be updated in your account's dashboard here.

Method of return:

  • Via CollectCo
    • Create a CollectCo return label here
    • Find your nearest CollectCo kiosk here

  • Via registered post/courier
    • Hold on to your tracking slip until we have confirmed your return
    • For return deliveries without a tracking number, we're unable to confirm receipt of your parcel until it has been processed
    • We're only able to process your return credits only after receiving your order

  • Returned your order at our Malaysia store 
    • You'll be given a stamped copy of your returns form acknowledging your return at our store 
Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.


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