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Order Issues

I received a defective item, what should I do?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of the defected item
  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For defective items, you'll be sent a return postage label to return your order with via CollectCo. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via CollectCo, as any charges incurred for using other modes of delivery won't be reimbursed*.

*If CollectCo isn't available in your area, please drop us an email and we'll assist you further!

I received a wrong item, what should I do?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of item you have ordered
  3. The product code of item you have received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you'll be sent a return postage label to return your order with via CollectCo. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via CollectCo, as any charges incurred for using other modes of delivery won't be reimbursed*.

*If CollectCo is not available in your area, please drop us an email and we'll assist you further!

Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.
 

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