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Order Issues

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

I’m not sure if my order was successful, what do I do?

Don't worry, you can always check your order history here.

Don't worry, you can always check your order history here.

I received a defective item, what should I do?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of the defected item
  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued..

For defective items, you'll be sent a return postage label to return your order with via CollectCo. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via CollectCo, as any charges incurred for using other modes of delivery won't be reimbursed*.

*If CollectCo isn't available in your area, please drop us an email and we'll assist you further!

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of the defected item
  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued..

For defective items, you'll be sent a return postage label to return your order with via CollectCo. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via CollectCo, as any charges incurred for using other modes of delivery won't be reimbursed*.

*If CollectCo isn't available in your area, please drop us an email and we'll assist you further!

I received a wrong item, what should I do?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of item you have ordered
  3. The product code of item you have received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you'll be sent a return postage label to return your order with via CollectCo. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via CollectCo, as any charges incurred for using other modes of delivery won't be reimbursed*.

*If CollectCo is not available in your area, please drop us an email and we'll assist you further!

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of item you have ordered
  3. The product code of item you have received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect item/s received, you'll be sent a return postage label to return your order with via CollectCo. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defecting items only via CollectCo, as any charges incurred for using other modes of delivery won't be reimbursed*.

*If CollectCo is not available in your area, please drop us an email and we'll assist you further!

 

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