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Order Issues

I received a defective item, what should I do?
We're incredibly sorry you received a defective item! :( Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info: Your Order Reference (e.g LBMY002123456) The product code of the...
I received a wrong item, what should I do?
We're incredibly sorry you received a defective item! :( Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info: Your Order Reference (e.g LBMY002123456) The product code of item...
Still unsure?
Drop us a note here and we'll do our very best to get back asap! Our Customer Care team works all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays. Or, drop by a store and ask us IRL.
 

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