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Exchange Information

How do I exchange my online order?

Exchange an online purchase at our store

Online purchases can be exchanged at any of our retail stores. You must have a valid order number for your online purchase. A one-time exchange can be made for the same design, to a different size or colour only. If the design is not available in-store, you can return your order over the counter for Store Credit, usable on your next online purchase!

Once an exchange for an online order has been made, it cannot be further returned for Store Credit.

 

I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hellomy@lovebonito.com within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBMY002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you'll be sent a return postage label to return your order. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

We recommend returning defective items only via our prepaid postage label, as any charges incurred for using other modes of delivery won't be reimbursed.

 

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