Can I return/exchange my online purchase at the store?
Exchange an online purchase at the store
Online purchases can be exchanged or returned at any of our retail stores. You must have a valid order number for your online purchase. Exchanges can only be made to the same design, of a different size or colour only.
Return an online order at the store
You're welcome to drop off online order/s at our store! You'll need to fill up an e-form so an email acknowledgement of your return will be sent to you. The email acknowledgement is only a notification that we have received your return and does not mean that your returns have been processed successfully.
Please ensure you've filled in your details correctly, as this information may be used as a form of reference when your return is processed. You'll receive Store Credit into your Love, Bonito account within 14 business days.
Store Credit can be used in your next online order with us.
*Purchase of sale items, intimates, swimwear, accessories, bags, lifestyle and gifts are final and cannot be returned, exchanged or refunded.
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