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Shipping Delays

Why is my order taking so long to reach me?

There might be delivery delays to various countries due to limited flights available with the delivery partner we are working with.

During this period, the parcel's tracking status might take longer than usual to reflect updates.

If you have any concerns with your order, please reach us at hello@lovebonito.com.
We might take within 2 business days to respond, but we'll take care of you.

For orders to the Philippines, how will the Enhanced Community Quarantine (ECQ) affect the delivery of my order?

We are still accepting orders and shipping to the Philippines. However, please expect some delays in deliveries due to limited flights and custom clearance.

If you have any concerns regarding your order, feel free to reach us at hello@lovebonito.com.

How do I return order(s) during this period?

You may still engage your preferred courier service to ship your returns back to our warehouse in Singapore. More details here.

For customers in Hong Kong, you may return your order locally. More details here.

Who can I contact?

We are always here to chat on social @lovebonito and at hello@lovebonito.com.

 

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