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Studio Pre-Order

Can I purchase in-stock items together with a Studio Pre-Order item?

Your shopping cart is unable to hold both in-stock and Pre-Order items. If you’ve added an in-stock item to your Pre-Order cart, simply save it for later and checkout separately :)

Your shopping cart is unable to hold both in-stock and Pre-Order items. If you’ve added an in-stock item to your Pre-Order cart, simply save it for later and checkout separately :)

Can I cancel my Studio Pre-Order?

Once your Pre-Order is confirmed, no amendments or cancellations can be made to your order.
We'll do our best to get your order to you as soon as we can, so thanks for hanging in there!

Once your Pre-Order is confirmed, no amendments or cancellations can be made to your order.
We'll do our best to get your order to you as soon as we can, so thanks for hanging in there!

When can I expect to receive my Pre-Order?

All Studio by Love, Bonito Pre-Order items are expected to be shipped from our warehouse within 10-13 January 2020. You will be notified via email when your order is ready to be shipped and the delivery time will depend on your shipping destination. 

You may refer below for the rates and delivery time frames for our international destinations!
  Country/Region Shipping Fee (USD) Free shipping above the threshold **Delivery Timeframe (Business Days)
1 Australia $8 $100 4-9
2 Brunei $5 $60 4-7
3 Cambodia $25 - 4-7
4 Canada $25 $150 5-12
5 China $15 $120 5-12
6 Hong Kong SAR, China $5 $45 3-6
7 Indonesia $5 $60 4-10
8 Japan $15 $120 5-8
9 Macau SAR, China $5 $45 4-7
10 Myanmar $15 $120 4-7
11 New Zealand $8 $100 4-9
12 Philippines* $5 $60 3-8
13 Taiwan** $5 $60 5-8
14 South Korea $15 $120 4-8
15 United States $25 $150 5-12
16 Vietnam $10 $75 4-7

All Studio by Love, Bonito Pre-Order items are expected to be shipped from our warehouse within 10-13 January 2020. You will be notified via email when your order is ready to be shipped and the delivery time will depend on your shipping destination.

You may refer below for the rates and delivery time frames for our international destinations!

  Country/Region Shipping Fee (USD) Free shipping above the threshold **Delivery Timeframe (Business Days)
1 Australia $8 $100 4-9
2 Brunei $5 $60 4-7
3 Cambodia $25 - 4-7
4 Canada $25 $150 5-12
5 China $15 $120 5-12
6 Hong Kong SAR, China $5 $45 3-6
7 Indonesia $5 $60 4-10
8 Japan $15 $120 5-8
9 Macau SAR, China $5 $45 4-7
10 Myanmar $15 $120 4-7
11 New Zealand $8 $100 4-9
12 Philippines* $5 $60 3-8
13 Taiwan** $5 $60 5-8
14 South Korea $15 $120 4-8
15 United States $25 $150 5-12
16 Vietnam $10 $75 4-7
Can I return my order for Store Credits if it doesn’t fit?

Yes, the usual Returns policy for online orders applies to our Pre-Order. Refunds will be made in the form of Store Credits after it has been verified that the purchase is eligible to be returned. 

More information on our Returns policy can be found here.

Yes, the usual Returns policy for online orders applies to our Pre-Order. Refunds will be made in the form of Store Credits after it has been verified that the purchase is eligible to be returned.

More information on our Returns policy can be found here.

Can I use any promo codes or discounts on the Studio Pre-Order?

All promo codes and discount codes are not valid on Studio by Love, Bonito. 

All promo codes and discount codes are not valid on Studio by Love, Bonito.

I cannot find my Studio Pre-Order email confirmation. What do I do?

Not to worry! You can view all your order information in 'My Orders' page, or click here.
Log-in is required.

If you have trouble locating your Order Reference, you're welcome to reach out to us at hello@lovebonito.com with the email address your purchase was made under. We're happy to help!

Not to worry! You can view all your order information in 'My Orders' page, or click here.
Log-in is required.

If you have trouble locating your Order Reference, you're welcome to reach out to us at hello@lovebonito.com with the email address your purchase was made under. We're happy to help!

 

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