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Order Status

What is my order status?

You can check your order status here.

You will first need to be logged into your account.
Click to view your order status here.

What do the order statuses mean?

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: Your payment was unsuccessful and your order will be cancelled within the hour.

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery partner and on its way to you! Shipping timeframes are available here.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

We know the terms can get a little confusing, so we've broken them down for you!

Pending Payment: We are in the midst of updating/verifying your payment and this might take us up to 1 hour.
If payment is successful, your order status will be updated to 'Processing'.
If payment was unsuccessful, your order will be cancelled within an hour. 

We're Packing Your Parcel: We're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

Left Our Warehouse: Your order is now with our delivery partner and on its way to you! Shipping timeframes are available here.

Delivered: If you chose for your parcel to be delivered, this means it has reached you.

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

I’m not sure if my order was successful, what do I do?

Don't worry, you can always check your order history here.

Don't worry, you can always check your order history here.

 

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