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Order Issues

I received a defective item, what should I do?

We're extremely sorry for sending you a defective item!

Please contact us, here, within 45 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBWW002123456)
  2. The product code of the defected item
  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

Items returned must be unworn, unwashed, unaltered, and with their tags intact.

We're extremely sorry for sending you a defective item!

Please contact us, here, within 45 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBWW002123456)
  2. The product code of the defected item
  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

Items returned must be unworn, unwashed, unaltered, and with their tags intact.

I received a wrong item, what should I do?

We're so sorry for mixing up your order!

Please contact us, here, within 45 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBWW002123456)
  2. The product code of item you have ordered
  3. The product code of item you have received

We'll be in touch on the next steps to take.

Items returned must be unworn, unwashed, unaltered, and with their tags intact.

We're so sorry for mixing up your order!

Please contact us, here, within 45 days from the date of delivery with the following information:

  1. Your Order Reference (e.g LBWW002123456)
  2. The product code of item you have ordered
  3. The product code of item you have received

We'll be in touch on the next steps to take.

Items returned must be unworn, unwashed, unaltered, and with their tags intact.

Will I be charged taxes and import duty for my parcel?

Duty Delivered Unpaid
Shipping fees paid during checkout do not include taxes and import duties.
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Where can I find information on taxes and import duties?
To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Orders to Taiwan & Philippines
Orders to Taiwan above USD65 might incur taxes and/or duties.
Orders to the Philippines above USD120 might incur taxes and/or duties.

Duty Delivered Unpaid
Shipping fees paid during checkout do not include taxes and import duties.
Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Where can I find information on taxes and import duties?
To avoid unplanned costs, estimates on customs & duties may be found here.

The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Orders to Taiwan & Philippines
Orders to Taiwan above USD65 might incur taxes and/or duties.
Orders to the Philippines above USD120 might incur taxes and/or duties.

 

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