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I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hello@lovebonito.com within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBWW002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible. If the piece is no longer in-stock, store credit or a refund will be issued.



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