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How do I return my order?

We've got a couple of options for you -

1) Return via Rebound at a flat rate of HKD20

  1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
  2. Register your return order with Rebound here 
  3. You will receive a QR code to make a return (valid for 14 days)
  4. Drop off your parcel at your selected kiosk using the QR code
  5. You will receive Store Credit within 14 business days

*Please ensure the item/s you are intending to return are registered on Rebound. We might not be able to process return of item/s that are not included in your return registration.

2) Drop it off at our pop-up store (it's free)!

  1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
  2. Return your order at our store*, within 45 days from the delivery/collection date.
  3. Store Credit will be added into your account within 14 business days from when we receive your parcel.

Our pop up store is located at G/F, 80 Queen’s Road, Central and is open daily from 10AM - 10PM.

**Please ensure that your return order is eligible for returns before returning in-store, as the order will only be checked once it has been transferred to our warehouse. Acceptance of your return at our retail store does not confirm that your order is eligible to be returned for Store Credit.

 

In view of circumstances around Covid-19, our returns policy will be extended from 30 days to 90 days from the date of delivery during this period.

Return via ReBOUND (HKD20 for every 5 items)

  1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
  2. Register your return order with Rebound here 
  3. You will receive a QR code to make a return (valid for 14 days)
  4. Drop off your parcel at your selected kiosk using the QR code
  • For returns via Circle K and 7-11, simply show your QR code to the store staff and inform them that you'd like to make a return
  • For returns via Alfred Locker, drop off your parcel at your selected kiosk using the QR code

You will receive Store Credit within 14 business days from the date your return was dropped off. 

*Please ensure the item/s you are intending to return are registered on ReBOUND. We will not be able to process the return of item/s that are not included in your return registration.

 

 

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