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Hong Kong Pop Up Store

Where is your Hong Kong Pop Up Store and its operating hours?

Come visit us at Shop 2,G/F, 80 Queen's Road Central, Hong Kong

Our operating hours are: 10:00AM - 10:00PM

Come visit us at Shop 2,G/F, 80 Queen's Road Central, Hong Kong

Our operating hours are: 11:00 AM - 7:30 PM

What are the payment options available at the Hong Kong pop up store?

We accept the following payment options: MasterCard, VISA, AMEX, Unionpay and WeChat pay

We accept the following payment options: MasterCard, VISA, AMEX, Unionpay and WeChat pay

What is the Hong Kong Store's retail policy?

Hong Kong Store retail policy:

  1. Store purchases can be exchanged within 30 days at our Hong Kong Store
  2. Please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on
  3. We're unable to accept exchanges for items purchased online
  4. For us to facilitate the exchange, a valid receipt of your purchase must be presented
  5. No refunds or reimbursements will be made for exchanges to lower value item(s)
  6. A top up is required for exchanges to higher value item(s)
  7. All sales/exchanges are final and we do not provide refunds or credits for store purchases
  8. The purchase of sale item(s), intimates, swimwear, accessories, bags, lifestyle item(s) and gifts are final and cannot be returned, exchanged or refunded

Hong Kong Store retail policy:

  1. Store purchases can be exchanged within 30 days at our Hong Kong Store
  2. Please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on
  3. We're unable to accept exchanges for items purchased online
  4. For us to facilitate the exchange, a valid receipt of your purchase must be presented
  5. No refunds or reimbursements will be made for exchanges to lower value item(s)
  6. A top up is required for exchanges to higher value item(s)
  7. All sales/exchanges are final and we do not provide refunds or credits for store purchases
  8. The purchase of sale item(s), intimates, swimwear, accessories, bags, lifestyle item(s) and gifts are final and cannot be returned, exchanged or refunded
Can I return my purchase from the Hong Kong pop-up store for Store Credit?

All purchases made between January 24, 2020 to February 23, 2020 at Hong Kong Popup Store are eligible for a return for Store Credit, as long as you have a valid purchase receipt and your return reaches us within 30 days from the date of purchase.

  • Product categories we accept include clothing, bags and shoes (*See exclusions below)
  • Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
  • After your return's been confirmed, you'll be issued an online Store Credit equivalent to the purchase price of each returned item. 

*We do not accept returns for Sale items (excluding items purchased during Big Basket Deal), intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded. 

Simply follow these steps below if you'd like to make a return for your in-store purchase -
1) Create a Love, Bonito account here if you do not have an existing account with us.
2) Drop us an email at hellohk@lovebonito.com with your account email and snapshot of your purchase receipt. Our Customer Care team will be in touch with you shortly how to proceed with a return for Store Credit. :)

 

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