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Exchange Information

How do I exchange my order?

We regret that we are unable to facilitate exchanges for International orders at the moment.

For more details on how to return your order for Store Credit, click here.

I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hello@lovebonito.com within 30 days from the delivery date with the following info:

  1. Your Order Reference (e.g LBWW002123456)
  2. The product code of the defected item (e.g. HY1234-001-XS)
  3. Photo of the defect

Our Customer Care team will get back to you as soon as possible. If the piece is no longer in-stock, store credit or a refund will be issued.

Can I return/exchange an international Love, Bonito purchase to a store in Singapore?

Orders made on our International site (www.lovebonito.com/intl), can only be returned via post/courier to our Singapore warehouse at:

8 Pandan Crescent #05-01 Singapore 128464

*Information on how to return an order can be found here.

Orders made on our International site (www.lovebonito.com/intl), can only be returned via post/courier to our Singapore warehouse at:

8 Pandan Crescent #05-01 Singapore 128464

*Information on how to return an order can be found here.

 

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