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Covid-19 Information - Philippines

Do you still ship to the Philippines?

On 16 March 2020, President Rodrigo Duterte placed the entire main Philippine island of Luzon under enhanced community quarantine to contain the new coronavirus.

www.lovebonito.com/intl is still open 24/7 for you to place your orders during this period. However, due to the enhanced community quarantine enforced, we are unable to fulfil your orders till it is lifted. The lift is expected to happen on 30th April 2020, but we will be following closely for further updated information through the coming week(s).

What kind of delays can I expect?

On 16 March 2020, President Rodrigo Duterte placed the entire main Philippine island of Luzon under enhanced community quarantine to contain the new coronavirus.

In line with this national measure, Love, Bonito will pause deliveries temporarily. Deliveries will resume when the enhanced community quarantine is lifted. Based on the more current information, this is expected to happen on 30th April 2020.

My parcel is stuck in transit - what can I do?

We are incredibly sorry for the inconvenience during this period.

If your order is now with our delivery partner but has not been delivered, deliveries will only resume when the enhanced community quarantine is lifted. Based on the more current information, this is expected to happen on 30th April 2020.

We are working closely with our delivery partners to ensure we have got the latest and updated information as much as we possibly can.

How do I process my returns during this period?

If you have engaged any delivery company to return your order to our warehouse in Singapore, it might only resume once the enhanced community quarantine is lifted.

As soon as operations resume and once we receive your return order, we will process your return accordingly.

Who can I contact?

We are always here to chat on social @lovebonito and at hello@lovebonito.com.

 

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