Questions? Look here.

  • Returns

  • Can I return my purchase?

    Yes, you can!

    For online purchases

    Singapore: Returns must reach us within 14 calendar days from delivered date.
    International: Returns must reach us within 28 calendar days from delivered date.

    Return items must be unworn, unwashed, unaltered and with clothing tags intact.
    You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

    *Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged. Selected promotional discounts are not eligible for returns.

    For in store purchases 

    Purchases made in Love, Bonito stores cannot be returned or refunded. However, you can easily exchange your item(s) at our stores within 14 days starting from purchase date.
    For more information, you may refer to the 'Exchanges' section for more information.

    *Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged. Selected promotional discounts are not eligible for returns.

  • How do I return an item? (only applicable for online purchases)

    1. Drop it off at one of our stores: It's free!

    Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
    Drop your parcel off at the cashier at our store within 14 calendar days from the delivered date for local Singapore orders or 28 calendar days from the delivered date for international orders.
    You will receive your store credit voucher within 14 business days* after dropping off your parcel at our store.

    Singapore:

    313@Somerset
    313 Orchard Road
    #02-16/21
    Singapore 238895

    2. Mail it back to us:

    1. Pack the item(s) and a completed Returns Form together in a parcel.
    2. Send your parcel using a traceable** mode of delivery to: 8 Pandan Crescent #05-01 Singapore 128464
    3. Your return will be processed within 14 working days from the day we receive your parcel.

    *Please ensure that your return order fulfills our Returns Policy before dropping it off at store, as the order will only be checked during processing after the parcel has been transferred to our office.
    **We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

  • How long does it take for my return parcel to be processed?

    Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
    We'll drop you an email update once your return has been processed!

  • How will I receive my refund?

    Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
    The online gift voucher will have a one year validity.

  • Where can I get a returns form?

    You should be able to find a returns from in your order, but don't worry if you can't locate it - you can print a copy right here.

  • Do I need to pay to return my items?

    Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

  • Can I drop off my parcel personally at your office?

    As our team is hard at work processing all orders and return parcels promptly (while also continuously designing the best products and content for you!), we are currently unable to attend to walk-ins. However, you can choose to drop your parcel off at our store should you be located in Singapore.

    Return in our store: It's free!

    1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
    2. Drop your parcel off at the cashier at our stores, click here for more information!
  • Singapore Delivery

  • What are the delivery options and when can I receive my order?

    We currently offer three delivery options so that you can choose the one that best suits your needs!

    • FREE Standard shipping with no mininum purchase: Delivers within 3 business days upon dispatch.
    • Express shipping: Delivers within 1 business day upon dispatch. SGD 3.50 per order. 
    • POPStation: When your order reaches the POPStation, collect within 5 days. Free!

    Upon order confirmation, your order will be dispatched to our courier partners within 2 business days. Thereafter, you can expect your delivery within the above timeframes. 

    More about POPStation:

    1. Select POPStation at checkout and enter your postcode
    2. Your 5 nearest POPStation will be available for selection.
    3. You will receive a sms and email notification once the parcel is ready for collection
    4. Collect your parcel within 5 days

    Your parcel must be collected within 5 days from arrival at the POPStation or it will be returned to Love, Bonito and re-delivery will be chargeable.

  • Can I track my order?

    Yes, you can!

    Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email.

    It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.
    If you are unable to trace your order, please reach us at hello@lovebonito.com and we are happy to help!

  • I haven't received my parcel. Who can I contact?

    You may first check your parcel's journey here.

    TRACK


    *As we are relocating our warehouse, there might be processing delays for orders made between 10th to 23rd September 2018.
    We are so sorry for any inconvenience caused during this period and will do our best to get your order to you as soon as possible!

    If you have trouble retrieving information about your delivery, email us at hello@lovebonito.com with your order number and we will be happy to assist you.

  • Are there restricted areas/ zones in Singapore that you do not deliver to?

    We generally do not deliver to army camps, hotels, and most of the islands in Singapore (only because we aren't allowed to!).

    For more information, email us at hello@lovebonito.com.

  • Do you deliver on weekends?

    Yes, for local Singapore orders only.
    Simply indicate your interest by selecting the weekend delivery option upon checkout.
    Weekend deliveries are available on Saturdays, from 9am to 10pm only.

  • Are there additional charges for re-delivery?

    For Standard & Express delivery options:
    Delivery attempts will be made up to three times, upon which parcels will be returned to Love, Bonito if the 3rd delivery attempt is unsuccessful.
    A re-delivery charge of SGD 2.00 for Standard Courier or POPStation and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

    For Pick-up via POPStation:
    Parcels must be collected within 5 days from your selected kiosk. Uncollected parcels will be returned to Love, Bonito.
    A re-delivery charge of SGD 2.00 for Standard Courier or POPStation and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

  • International Delivery

  • Do you deliver internationally?

    We ship internationally to the following countries.

    For orders lower than the minimum purchase, we offer standard
    shipping for a flat fee per order. 

    Country 
    Free Shipping with min. spend (SGD)
    Flat Rate (SGD)
    Delivery Time (Business Days)

    Australia 
    $120 
    $10
    6-8 
    Brunei 
    $80 
    $6 
    5-7 
    Canada 
    $200 
    $30 
    7-9 
    China 
    $160 
    $20 
    6-8 
    Hong Kong 
    $80 
    $6 
    5-7 
    Japan
    $160 
    $20
    6-8
    New Zealand
    $120 
    $10 
    6-8 
    Philippines
    $80 
    $6 
    5-7
    Thailand
    $80
    $6
    5-7
    United States 
    $200 
    $30 
    7-9 
    Vietnam 
    $100 
    $8 
    6-8
    From Malaysia? Shop Malaysia's Site

    For countries not listed above, shipping is at a flat fee of S$30.
    Note: Depending on the destination country, customs clearance may cause delays in final delivery.
  • Can I track my order?

    Yes, you can!

    Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email.

    TRACK


    It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.
    If you are unable to trace your order, please reach us at hello@lovebonito.com and we are happy to help!

  • I haven't received my parcel. Who can I contact?

    You will be able to track the status of your parcel on Aramex.

    *As we are relocating our warehouse, there might be processing delays for orders made between 10th to 23rd September 2018. 
    We are so sorry for any inconvenience caused during this period and will do our best to get your order to you as soon as possible!

    If you have trouble retrieving information about your delivery, email us at hello@lovebonito.com with your order number and we will be happy to assist you.

  • Will I be charged customs and import duty for my parcel?

    The shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid). You’ll be charged if there’s any fees involved. Our courier partner Aramex will get in touch with you if there are any duties to be paid.

    In most countries, any customs or import duties are only charged once the parcel reaches its destination. Love, Bonito does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries.

    In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order.

    Here are some links which may be useful for you:

  • Order Issues

  • Can I amend or cancel my order after confirmation?

    We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
    For more information on how to return your order, refer to the 'Returns' section for more details.

  • I received a defective item. What should I do?

    We're extremely sorry for sending you a defective item!

    For online purchases: Please email us at hello@lovebonito.com within 14 calendar days of receiving your order with the following information:

    1. Your order number
    2. The name/ product code of the defected item
    3. Photograph of the defect

    Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

    For all items deemed defective, you will be provided with a ezyReturn postage label to return your order with. 

    *With effect from 2nd May 2018, defective items must be returned via ezyReturn with the return label we have provided.
    We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

    If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

    For Singapore store purchases: Bring your defected item and receipt to the store you bought the item from, within 14 calendar days and a replacement piece will be given on the spot. If the item is no longer available, you can choose to exchange it for a different item of similar or higher value (and top up the difference).

  • I received a wrong item. What should I do?

    We're so sorry for mixing up your order!

    Please email us at hello@lovebonito.com within 14 calendar days of receiving your order with the following information:

    1. Your order number
    2. The name/ product code of item you have ordered
    3. The name/ product code of item you have received
    4. A photograph of the picking list

    Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

    Upon review of the incorrect order received, you will be provided with a ezyReturn postage label to return your order with. 

    *With effect from 2nd May 2018, defective items must be returned via ezyReturn with the return label we have provided.
    We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

    If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

  • An item is missing from my parcel! What should I do?

    Fret not! Do a quick check through your email inbox to see if our team has already reached out to you separately.

    If you have not received any notice from us, please email us at hello@lovebonito.com with the following information:

    1. Your order number
    2. The name/ product code of the missing item
    3. A photograph of the picking list

    Our pixies will run a check for you!

  • Exchanges

  • Can I exchange my purchase?

    For online purchases: You may exchange your online purchase at our flagship store for another size or colour. We regret that we do not accept exchanges to other designs currently. If your desired size or colours is no longer available at the store, you may drop off your order at the cashier and it will be processed for online store credits within 14 business days.

  • Gift Cards

  • How can I purchase a Love, Bonito gift card?

    Someone's lucky to have you as a friend :)

    Our electronic gift cards can be purchased online here. They're currently available in denominations of SGD 20, SGD 50 and SGD 100.
    You can choose to have them sent on a particular date and it will be sent to your recipient of choice via email.

    Currently, they can only be used on our website and we do not offer physical gift cards online or at our stores.

  • How long are your gift cards valid for?

    Our gift cards are valid for 12 months from the date of purchase and they are non-refundable, non-extensible and non-transferable.

  • How can I redeem a gift card?

    You're one lucky girl :-D

    While checking out your order, simply apply the code indicated in the email into the 'Gift Card' field.

    If the order value of your cart exceeds the value of the gift card, the balance can be paid via:
    Visa debit and credit cards, MasterCard debit and credit cards, and online banking via all major local banks

    Any balance unused amount will remain, which you may re-apply the same code in another order until the full amount has been utilised.

  • How To Shop

  • How do I shop?

    You can make a purchase via our website (international) or visit our stores (we're currently in Singapore, Malaysia, Indonesia and Cambodia).

    Prices listed on www.lovebonito.com are in Singapore Dollars (SGD)

    When making a purchase on www.lovebonito.com,

    1. Choose the categories (New In, Clothing, Shoes & Accessories, Back in Stock) or labels (Essentials, Petite, LYLAS) that you're interested in and start browsing.
    2. When you find an item you love, choose your colour, size and quantity and add to cart.
    3. You can continue shopping or complete your order by viewing your shopping cart.
    4. If you'd like to process your order, you can log into your account or sign up for a new account if it's your first time purchasing.
    5. Check that your delivery address is correct.
    6. Choose your preferred delivery method.
    7. Select a payment method.
    8. Confirm your order and you're done!

    You'll receive an email confirmation immediately when payment is successful.

  • What if the item I want is out of stock?

    We are constantly bringing back popular designs so don't worry!
    Select the colour and size you'd like and click the sign up button (if you're logged in) or leave your email down (if you're not logged in).

  • Do you have a size guide?
  • Retail Store (SG)

  • What is the store exchange & refund policy?

    Exchange (for in-store purchase only)

    You are welcome to exchange your store purchase within 14 days.

    We accept exchanges for items that are unworn, unwashed, unaltered, and with their tags intact.


    Exchange (for online purchase only)

    We provide exchanges within 14 days for another size or colour of the same design only.

    If your desired size or colour is not available, you may return your item over the counter and we will issue you with a gift voucher within 14 business days.

    **Please refer to our Returns Policy for more information on returning online purchases for a gift voucher.

    Refund
    We do not provide cash or credit refunds.
  • What if my purchase is defective?

    We are so sorry about that! Please approach our staff with your item and your receipt and they will help you from there.

Close

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

You can always reach us at hello@lovebonito.com and we'll do our best to get back to you as soon as possible. Do ensure to include all relevant details like order information, photos or anything else that will allow us help you better. Our Customer Care team works on all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays.