Questions? Look here.

  • Returns

  • Can I return my purchase?

    Yes, you can!

    For online purchases: You can return your item(s) to us, as long as they reach us within 14 calendar days of the delivery date for local Singapore orders, or 28 calendar days of the delivery date for international orders. We accept returns for items that are unworn and unwashed, so long as their tags are unaltered and intact. You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

    For in store purchases: Purchases made in Love, Bonito stores cannot be returned. However, you can easily exchange your item(s) at our stores. For more information, you may refer to the 'Exchanges' section for more information.

    *Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged.

  • How do I return an item? (only applicable for online purchases)

    Drop it off at one of our stores: It's free!

    Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
    Drop your parcel off at the cashier at our store within 14 calendar days of the delivery date for local Singapore orders or 28 calendar days of the delivery date for international orders.
    You will receive your store credit voucher within 14 business days* after dropping off your parcel at our store.

    Singapore:

    313@Somerset
    313 Orchard Road
    #02-16/21
    Singapore 238895

    Mail it back to us:

    1. Pack the item(s) and a completed Returns Form together in a parcel.
    2. Send your parcel using a traceable** mode of delivery to: 21 Tai Seng Drive, #03-00, Singapore 535223
    3. Your return will be processed within 14 working days from the day we receive your parcel.

    *Please ensure that your return order fulfills our Returns Policy before dropping it off at store, as the order will only be checked during processing after the parcel has been transferred to our office.
    **We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

  • How long does it take for my return parcel to be processed?

    Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
    We'll drop you an email update once your return has been processed!

  • How will I receive my refund?

    Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
    The online gift voucher will have a one year validity.

  • Where can I get a returns form?

    You should be able to find a returns from in your order, but don't worry if you can't locate it - you can print a copy right here.

  • Do I need to pay to return my items?

    Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

  • Can I drop off my parcel personally at Love, Bonito’s Headquarters?

    As our team is hard at work processing all orders and return parcels promptly (while also continuously designing the best products and content for you!), we are currently unable to attend to walk-ins. However, you can choose to drop your parcel off at our store should you be located in Singapore.

    Return in our store: It's free!

    1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
    2. Drop your parcel off at the cashier at our stores, click here for more information!
  • Local Delivery

  • What are the delivery options and when can I receive my order?

    Upon order confirmation, we'll need up to 2 business days to process and pack your parcel. It'll then be dispatched to our local courier partners (NinjaVan or UrbanFox) for delivery.

    Note: We're expecting a surge in orders during the Great Singapore Sale period; please allow us additional 7 working days to fulfill and deliver during this period.
    Express Courier option will not be available during this period.

    We currently offer three delivery options so that you can choose the one that best suits your needs!

    • Express: 1 business day upon dispatch. SGD 3.50 per order. 
    • Standard: Within 3 business days upon dispatch. Free!
    • Ninja Collect: Within 3 business days upon dispatch. Free!

    More about Ninja Collect:
    It's a self-service delivery method, allowing customers to collect their parcels from either Ninja Boxes or Ninja Points. There are several locations for Ninja Collect and they can be found all over Singapore. The full list of locations can be found here. Upon selection of Ninja Collect, a verification code and more details on parcel collection will be sent via email and SMS after your parcel has been dispatched to Ninja Van and is ready for collection. Your parcel must be collected within 48 hours from arrival at the Ninja Box or Ninja Point or it will be returned to Love, Bonito and re-delivery will be chargeable. For more information on Ninja Collect, you may refer to the link here!

  • Can I track my order?

    Yes, you can!

    You will receive your order’s tracking ID in the order confirmation email. With the tracking number (e.g LB1234567), your order’s delivery status can be traced here.
    Delivery status can be tracked on NinjaVan for Ninja Collect or UrbanFox for Standard and Express delivery.

    If you are unable to locate your order confirmation email, you can also find the 7-digit order number in the URL of your order’s history page.
    It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.

  • I haven't received my parcel. Who can I contact?

    For local orders, you will be able to track the status of your parcel on Ninjavan's or UrbanFox's website.

    Alternatively, if you are unsure which delivery provider is handling your order, you may check the delivery status here.

    If you have trouble retrieving information about your delivery, email us at hello@lovebonito.com with your order number and we will be happy to assist you.

  • Are there restricted areas/ zones in Singapore that you do not deliver to?

    We generally do not deliver to army camps, hotels, and most of the islands in Singapore (only because we aren't allowed to!).

    For more information, email us at hello@lovebonito.com.

  • Do you deliver on weekends?

    Yes, for local Singapore orders only.
    Simply indicate your interest by selecting the weekend delivery option upon checkout.
    Weekend deliveries are available on Saturdays, from 9am to 10pm only.

  • Are there additional charges for re-delivery?

    For Standard & Express delivery options:
    Delivery attempts will be made up to three times, upon which parcels will be returned to Love, Bonito if the 3rd delivery attempt is unsuccessful.
    A re-delivery charge of SGD 2.00 for Standard Courier or Ninja Collect and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

    For Pick-up via Ninja Collect:
    Parcels must be collected within 48 hours from the Ninja Box or Ninja Point. Uncollected parcels will be returned to Love, Bonito.
    A re-delivery charge of SGD 2.00 for Standard Courier or Ninja Collect and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

  • International Delivery

  • Do you deliver internationally?

    Yes, we deliver worldwide! Aramex is our courier partner for all international deliveries.

    We offer FREE SHIPPING to 12 countries (see table below) with a minimum purchase.
    For orders lower than the minimum purchase, we offer standard shipping for a flat fee per order. Rates are as follow:

    Shipping Rate Card

    For all other international countries, we offer a standard shipping for a flat fee of S$30 per order.
    Delivery time may take up to 7 to 9 business days.

    Note: Depending on the destination country, customs clearance may cause delays in final delivery.

  • Can I track my order?

    Yes, you can!

    First, you'll need your tracking number, which goes by 'LBXXXXXXX', where XXXXXXX is the 7-digit Order ID found in the URL of your order history page. 

    Alternatively, the tracking ID can also be found in your order confirmation email.


    Then, just visit your respective courier website (NinjaVan/ UrbanFox), where you'll be able to see the updated delivery status. It may just take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.

    Delivery status can be tracked on Aramex's website in 3 easy steps:

    1. Select 'By Reference'
    2. Select ‘Shipper Reference’
    3. Key in your tracking number under 'Reference Number', with Singapore as the ‘Origin Country’.
  • I haven't received my parcel. Who can I contact?

    You will be able to track the status of your parcel on Aramex.
    If you have trouble retrieving information about your delivery, email us at hello@lovebonito.com with your order number and we will be happy to assist!

  • Will I be charged customs and import duty for my parcel?

    The shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid). You’ll be charged if there’s any fees involved. Our courier partner Aramex will get in touch with you if there are any duties to be paid.

    In most countries, any customs or import duties are only charged once the parcel reaches its destination. Love, Bonito does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries.

    In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order.

    Here are some links which may be useful for you:

  • Order Issues

  • Can I amend or cancel my order after confirmation?

    We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
    For more information on how to return your order, refer to the 'Returns' section for more details.

  • I received a defective item. What should I do?

    We're extremely sorry for sending you a defective item!

    For online purchases: Please email us at hello@lovebonito.com within 14 calendar days of receiving your order with the following information:

    1. Your order number
    2. The name/ product code of the defected item
    3. Photograph of the defect

    Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

    For all items deemed defective, you will be provided with a ezyReturn postage label to return your order with. 

    *With effect from 2nd May 2018, defective items must be returned via ezyReturn with the return label we have provided.
    We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

    If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

    For Singapore store purchases: Bring your defected item and receipt to the store you bought the item from, within 14 calendar days and a replacement piece will be given on the spot. If the item is no longer available, you can choose to exchange it for a different item of similar or higher value (and top up the difference).

  • I received a wrong item. What should I do?

    We're so sorry for mixing up your order!

    Please email us at hello@lovebonito.com within 14 calendar days of receiving your order with the following information:

    1. Your order number
    2. The name/ product code of item you have ordered
    3. The name/ product code of item you have received
    4. A photograph of the picking list

    Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

    Upon review of the incorrect order received, you will be provided with a ezyReturn postage label to return your order with. 

    *With effect from 2nd May 2018, defective items must be returned via ezyReturn with the return label we have provided.
    We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

    If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

  • An item is missing from my parcel! What should I do?

    Fret not! Do a quick check through your email inbox to see if our team has already reached out to you separately.

    If you have not received any notice from us, please email us at hello@lovebonito.com with the following information:

    1. Your order number
    2. The name/ product code of the missing item
    3. A photograph of the picking list

    Our pixies will run a check for you!

  • Exchanges

  • Can I exchange my purchase?

    For online purchasesWe regret that online purchases may not be returned for an exchange at the moment. However, you are welcome to exchange your online order at our flagship store! Exchange will only be done for size and/or colour. If the desired size or colour is no longer available at the store, you may drop off your order at the cashier and it will be processed for online store credits within 14 business days.

    For in-store purchases: You can exchange your item(s) within 14 calendar days from the date of purchase. Simply bring the item(s) and your receipt with you to the store and our staff will help you from there. 

    We accept exchanges for items that are unworn, unwashed, unaltered, and with their tags unaltered and intact.
    All exchanges / returns at our store excludes sale items, intimates, swimwear, accessories, and bags. Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.

    The full addresses of our stores are listed here!

  • Gift Cards

  • How can I purchase a Love, Bonito gift card?

    Someone's lucky to have you as a friend :)

    Our electronic gift cards can be purchased online here. They're currently available in denominations of SGD 20, SGD 50 and SGD 100.
    You can choose to have them sent on a particular date and it will be sent to your recipient of choice via email.

    Currently, they can only be used on our website and we do not offer physical gift cards online or at our stores.

  • How long are your gift cards valid for?

    Our gift cards are valid for 12 months from the date of purchase and they are non-refundable, non-extensible and non-transferable.

  • How can I redeem a gift card?

    You're one lucky girl :-D

    While checking out your order, simply apply the code indicated in the email into the 'Gift Card' field.

    If the order value of your cart exceeds the value of the gift card, the balance can be paid via:
    Visa debit and credit cards, MasterCard debit and credit cards, and online banking via all major local banks

    Any balance unused amount will remain, which you may re-apply the same code in another order until the full amount has been utilised.

  • How To Shop

  • How do I shop?

    You can make a purchase via our website (international) or visit our stores (we're currently in Singapore, Malaysia, Indonesia and Cambodia).

    When making a purchase on www.lovebonito.com,

    1. Choose the categories (New In, Clothing, Shoes & Accessories, Back in Stock) or labels (Essentials, Petite, LYLAS) that you're interested in and start browsing.
    2. When you find an item you love, choose your colour, size and quantity and add to cart.
    3. You can continue shopping or complete your order by viewing your shopping cart.
    4. If you'd like to process your order, you can log into your account or sign up for a new account if it's your first time purchasing.
    5. Check that your delivery address is correct.
    6. Choose your preferred delivery method.
    7. Select a payment method.
    8. Confirm your order and you're done!

    You'll receive an email confirmation immediately when payment is successful.

  • What if the item I want is out of stock?

    We are constantly bringing back popular designs so don't worry!
    Select the colour and size you'd like and click the sign up button (if you're logged in) or leave your email down (if you're not logged in).

  • Do you have a size guide?
Close

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

You can always reach us at hello@lovebonito.com and we'll do our best to get back to you as soon as possible. Do ensure to include all relevant details like order information, photos or anything else that will allow us help you better. Our Customer Care team works on all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays.