Questions? Look here.

Yes, you can!

For online purchases

Singapore: Returns must reach us within 14 calendar days from delivered date.
International: Returns must reach us within 28 calendar days from delivered date.

Return items must be unworn, unwashed, unaltered and with clothing tags intact.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

*Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged. Selected promotional discounts are not eligible for returns.

For in store purchases 

Purchases made in Love, Bonito stores cannot be returned or refunded. However, you can easily exchange your item(s) at our stores within 14 days starting from purchase date.
For more information, you may refer to the 'Exchanges' section for more information.

*Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned or exchanged. Selected promotional discounts are not eligible for returns.

1. Drop it off at one of our stores: It's free!

Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
Drop your parcel off at the cashier at our store within 14 calendar days from the delivered date for local Singapore orders or 28 calendar days from the delivered date for international orders.
You will receive your store credit voucher within 14 business days* after dropping off your parcel at our store.

Singapore:

313@Somerset
313 Orchard Road
#02-16/21
Singapore 238895

2. Mail it back to us:

1. Pack the item(s) and a completed Returns Form together in a parcel.
2. Send your parcel using a traceable** mode of delivery to: 8 Pandan Crescent #05-01 Singapore 128464
3. Your return will be processed within 14 working days from the day we receive your parcel.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at store, as the order will only be checked during processing after the parcel has been transferred to our office.
**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!

Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a one year validity.

You should be able to find a returns from in your order, but don't worry if you can't locate it - you can print a copy right here.

Fees will not be charged for returns. All you have to do is cover the postage to send the item back to us and we'll take care of everything else!

As our team is hard at work processing all orders and return parcels promptly (while also continuously designing the best products and content for you!), we are currently unable to attend to walk-ins. However, you can choose to drop your parcel off at our store should you be located in Singapore.

Return in our store: It's free!

1. Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
2. Drop your parcel off at the cashier at our stores, click here for more information!

We currently offer three delivery options so that you can choose the one that best suits your needs!

• FREE Standard shipping with no mininum purchase: Delivers within 3 business days upon dispatch.
• Express shipping: Delivers within 1 business day upon dispatch. SGD 3.50 per order. 
• POPStation: When your order reaches the POPStation, collect within 5 days. Free!

Upon order confirmation, your order will be dispatched to our courier partners within 2 business days. Thereafter, you can expect your delivery within the above timeframes. 

More about POPStation:

1. Select POPStation at checkout and enter your postcode
2. Your 5 nearest POPStation will be available for selection.
3. You will receive a sms and email notification once the parcel is ready for collection
4. Collect your parcel within 5 days

Your parcel must be collected within 5 days from arrival at the POPStation or it will be returned to Love, Bonito and re-delivery will be chargeable.

Yes, you can!

Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email.

It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.
If you are unable to trace your order, please reach us at hello@lovebonito.com and we are happy to help!

You may first check your parcel's journey here.

TRACK

*As we are relocating our warehouse, there might be processing delays for orders made between 10th to 23rd September 2018.
We are so sorry for any inconvenience caused during this period and will do our best to get your order to you as soon as possible!

If you have trouble retrieving information about your delivery, email us at hello@lovebonito.com with your order number and we will be happy to assist you.

We generally do not deliver to army camps, hotels, and most of the islands in Singapore (only because we aren't allowed to!).

For more information, email us at hello@lovebonito.com.

Yes, for local Singapore orders only.
Simply indicate your interest by selecting the weekend delivery option upon checkout.
Weekend deliveries are available on Saturdays, from 9am to 10pm only.

For Standard & Express delivery options:
Delivery attempts will be made up to three times, upon which parcels will be returned to Love, Bonito if the 3rd delivery attempt is unsuccessful.
A re-delivery charge of SGD 2.00 for Standard Courier or POPStation and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

For Pick-up via POPStation:
Parcels must be collected within 5 days from your selected kiosk. Uncollected parcels will be returned to Love, Bonito.
A re-delivery charge of SGD 2.00 for Standard Courier or POPStation and SGD 3.50 for Express Courier will be applicable for all bounced parcels to be delivered again.

Yes, you can!

Your order’s tracking ID (e.g LB1234567) can be found in the order confirmation email.

TRACK

It may take up to 1 business day upon the dispatch of your delivery for the order status to be refreshed.
If you are unable to trace your order, please reach us at hello@lovebonito.com and we are happy to help!

You will be able to track the status of your parcel on Aramex.

*As we are relocating our warehouse, there might be processing delays for orders made between 10th to 23rd September 2018. 
We are so sorry for any inconvenience caused during this period and will do our best to get your order to you as soon as possible!

If you have trouble retrieving information about your delivery, email us at hello@lovebonito.com with your order number and we will be happy to assist you.

For online purchases: We offer the following modes of payment - Visa, Mastercard and PayPal.
For in store purchases: We accept cash in local currency (SGD) and most major credit cards.

Orders with "Pending Credit Card Payment" statuses will be automatically cancelled after an hour. Any gift codes applied in the order will be automatically reinstated as well!

We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation.
For more information on how to return your order, refer to the 'Returns' section for more details.

We're extremely sorry for sending you a defective item!

For online purchases: Please email us at hello@lovebonito.com within 14 calendar days of receiving your order with the following information:

1. Your order number
2. The name/ product code of the defected item
3. Photograph of the defect

Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

For all items deemed defective, you will be provided with a ezyReturn postage label to return your order with. 

*With effect from 2nd May 2018, defective items must be returned via ezyReturn with the return label we have provided.
We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

For Singapore store purchases: Bring your defected item and receipt to the store you bought the item from, within 14 calendar days and a replacement piece will be given on the spot. If the item is no longer available, you can choose to exchange it for a different item of similar or higher value (and top up the difference).

We're so sorry for mixing up your order!

Please email us at hello@lovebonito.com within 14 calendar days of receiving your order with the following information:

1. Your order number
2. The name/ product code of item you have ordered
3. The name/ product code of item you have received
4. A photograph of the picking list

Our pixies will be in touch on the next steps to take and advise on the availability of replacement.

Upon review of the incorrect order received, you will be provided with a ezyReturn postage label to return your order with. 

*With effect from 2nd May 2018, defective items must be returned via ezyReturn with the return label we have provided.
We are very sorry that charges incurred for using other modes of delivery will not be reimbursed.

If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

Fret not! Do a quick check through your email inbox to see if our team has already reached out to you separately.

If you have not received any notice from us, please email us at hello@lovebonito.com with the following information:

1. Your order number
2. The name/ product code of the missing item
3. A photograph of the picking list

Our pixies will run a check for you!

In your shopping cart, enter the online credit voucher code in 'Gift Card' field and click ‘Apply’. The total payable amount will be updated once the online credit voucher has been successfully applied.
Credit vouchers are not applicable for purchase of Gift Vouchers.

Yes! Orders made with online credit vouchers are valid for returns. However, this excludes orders made with promotional/ discounts codes (unless stated otherwise), sale items, intimates, swimwear, accessories, and bags.

Online credit vouchers are non-extendable, non-refundable and non-transferable. They are valid for 1 year from the date of issue.

No, you don't! ;)

Just apply the code you'd like to your cart and should there be any remaining value after making your purchase, you may reuse the same code for the remaining value in your next order with us.

Please check if

1. The voucher has expired and/or
2. The voucher has been used in an order and/or
3. You are logged in to the account which the voucher was issued to.

If you're still having trouble, email a screenshot of the error message to hello@lovebonito.com and we will run a check for you.

Valid credit vouchers can be found under "Gift Card" once you are logged into your Love, Bonito account.

For online purchases: You may exchange your online purchase at our flagship store for another size or colour. We regret that we do not accept exchanges to other designs currently. If your desired size or colours is no longer available at the store, you may drop off your order at the cashier and it will be processed for online store credits within 14 business days.

Someone's lucky to have you as a friend :)

Our electronic gift cards can be purchased online here. They're currently available in denominations of SGD 20, SGD 50 and SGD 100.
You can choose to have them sent on a particular date and it will be sent to your recipient of choice via email.

Currently, they can only be used on our website and we do not offer physical gift cards online or at our stores.

Our gift cards are valid for 12 months from the date of purchase and they are non-refundable, non-extensible and non-transferable.

You're one lucky girl :-D

While checking out your order, simply apply the code indicated in the email into the 'Gift Card' field.

If the order value of your cart exceeds the value of the gift card, the balance can be paid via:
Visa debit and credit cards, MasterCard debit and credit cards, and online banking via all major local banks

Any balance unused amount will remain, which you may re-apply the same code in another order until the full amount has been utilised.

You can make a purchase via our website (international) or visit our stores (we're currently in Singapore, Malaysia, Indonesia and Cambodia).

Prices listed on www.lovebonito.com are in Singapore Dollars (SGD)

When making a purchase on www.lovebonito.com,

1. Choose the categories (New In, Clothing, Shoes & Accessories, Back in Stock) or labels (Essentials, Petite, LYLAS) that you're interested in and start browsing.
2. When you find an item you love, choose your colour, size and quantity and add to cart.
3. You can continue shopping or complete your order by viewing your shopping cart.
4. If you'd like to process your order, you can log into your account or sign up for a new account if it's your first time purchasing.
5. Check that your delivery address is correct.
6. Choose your preferred delivery method.
7. Select a payment method.
8. Confirm your order and you're done!

You'll receive an email confirmation immediately when payment is successful.

We are constantly bringing back popular designs so don't worry!
Select the colour and size you'd like and click the sign up button (if you're logged in) or leave your email down (if you're not logged in).

Yes, check it out here!

We are so sorry about that! Please approach our staff with your item and your receipt and they will help you from there.