Returns Notice: Our team is facing a higher volume of returns at the moment. Please allow us a maximum of 5 additional working days to update you on your return.

Frequently Asked Questions

SHOPPING

Yes, you'll need to register for a Love, Bonito account to place an order. Registration takes just a few steps, click here to get started!

Select your preferred colour, size and quantity, and click ‘ADD TO CART’.

You may continue browsing, or, if you would like to complete your order, go into your shopping cart (top right corner) to check out.

NOTE: To enhance your shopping experience, we have removed the cart reservation timer until further notice.

We are sorry you weren’t able to get hold of your desired item! If you wish to be notified on its availability, leave your email address under ‘NOTIFY ME WHEN AVAILABLE’.

We're sorry for sending you a defective item!

Please email us at [email protected] with your order number, name of the affected item, and a photograph of the defect. Our pixies will be in touch on the next steps to take once we assess the condition.

Defective cases should be highlighted to us within 14 days of receiving your order. Postage will be reimbursed for all items deemed defective. Items returned must be unworn, unwashed, unaltered, and with their tags intact. A replacement will be provided for your defective item. However, if a replacement is no longer in stock, an online credit voucher will be provided.

PAYMENT

We accept Visa, Mastercard and PayPal.

To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel any orders after confirmation.

SHIPPING

Upon placing the order and 1-2 business days needed for processing, your parcel will be dispatched to our courier partners (either Ninjavan or Courex).

*Orders made after 2pm will be processed the next business day.

    

Our courier partners will deliver within the following time frames:

Express Courier: 1 business day upon dispatch. S$3.50 per order.

Standard Courier: Within 3 business days upon dispatch. Free for local orders!

Ninja Collect: Within 3 business days upon dispatch. Free for local orders!

Ninja Collect is a self-service delivery method, allowing customers to collect their parcels from either Ninja Boxes or Ninja Points. There are several locations for Ninja Collect and they can be found all over Singapore. The full list of locations can be found here.

Upon selection of Ninja Collect, a verification code and more details on parcel collection will be sent via email and SMS after your parcel has been dispatched to Ninja Van and is ready for collection.

Do ensure that you can collect your parcel within 48 hours from arrival at the Ninja Box or Ninja Point as uncollected parcels will be returned to Love, Bonito and re-delivery will be chargeable.

For more information on Ninja Collect, you may refer to the link here

International Courier: Refer to the international shipping chart.

    

Please note that during peak seasons, deliveries may be delayed 1-2 business days.

Local parcels - Delivery status trackable on either NinjaVan's or Courex's websites.

International parcels - Delivery status trackable on Aramex's website. Select 'By Reference' then ‘Shipper Reference’ and key in the tracking number under 'Reference Number', with Singapore as ‘Origin Country’.

       

The tracking number for all parcels dispatched is LBXXXXXXX, where XXXXXXX is your 7-digit order number.

Please allow one business day upon dispatch for your delivery status to be updated on our couriers' respective websites.

Yes! Simply indicate your interest by selecting the weekend delivery option upon checkout. Weekend deliveries are only available on Saturdays, from 9am to 10pm.

Parcels under Standard and Express Courier will be attempted for delivery up to three times, upon which they will be returned to us should the 3rd delivery attempt be unsuccessful.

For uncollected Ninja Collect parcels, they will be returned to us after one failed collection. 

A re-delivery charge of S$2.00 for Standard Courier and S$3.50 for Express Courier will be applicable for all bounced parcels to be couriered out again.

RETURNS

If you’ve changed your mind about your purchase or if it is ill-fitting, you are welcome to return your item(s) for a 3-month online credit voucher. We accept returns for items that are unworn, unwashed, unaltered, and with its tags intact.
  
*The above excludes: orders made with promotional/ discount codes (unless stated otherwise), sale items, intimates, swimwear, accessories, and bags.

We're afraid that we do not offer any product exchanges (size/ colour/ item) and only returns are provided for valid items.

     

Here’s how to make a return:

- Pack the item(s) and the completed Returns Form together. You may download a copy of the form here.

- Send your parcel using a traceable mode of delivery to:

21 Tai Seng Drive, #03-00, Singapore 535223

Return parcels are to reach us within 14 days from delivery date for local orders, or 28 days for international orders.

A return may only be processed when your parcel reaches us. It is most advisable for your return to be sent via traceable modes as we would not be responsible for any lost mail sent back through non-traceable mailing options.

   

We are now accepting returns to be dropped off in stores, for both Singapore and Malaysia!
[email protected]
313 Orchard Road 
#B1-24/29 
Singapore 238895 
Mid Valley Megamall
Lot No. F-072A & F-072B (First Floor)
Mid Valley Megamall, Midvalley City
Lingkaran Syed Putra
59200 Kuala Lumpur, Malaysia

The Returns Form should be included in all parcels. If there isn’t a Returns Form included in your parcel, you can download a copy of it here.

We're unable to inform you if we have received your parcel. All returns reach us in bulk and we are unable to sieve through them before they are processed. However, be assured that all returns will be processed within the promised returns time frame. 

Registered / International Mail - Yay! Your parcel's tracking status should be pretty accurate. 

Non-registered Mail - Unable to trace this. We can only let you know once it has been processed. 

Store drop-offs (Singapore) - Cool! Your parcel will reach the Returns Department within 3 business days. 

Your return parcel will be processed within 14 business days (not inclusive of public holidays and weekends) from the date of our receipt. You will receive an email update once your return has been processed.

For returns dropped off at our [email protected] pop-up store, additional processing time will be needed as they may not be sent back to the office immediately.

Cash refunds are not provided for returns.

The online credit voucher issued will be equivalent to the purchase price of the item.

We do not reimburse return delivery charges.

To process all orders and return parcels promptly, we are currently unable to attend to walk-ins.

CREDIT VOUCHERS

While in your shopping cart, enter the online credit voucher code in 'Voucher' field and click ‘APPLY’. The total payable amount will be updated once the online credit voucher has been successfully applied.

Yes! Orders made with online credit vouchers are valid to be returned. However, this excludes orders made with promotional/ discounts codes (unless stated otherwise), sale items, intimates, swimwear, accessories, and bags.

Online credit vouchers are strictly non-refundable, non-extensible and non-transferable.

With effect from 15 November 2016, newly issued credit vouchers will be applicable for partial use. Any unused value will be returned in the form of another credit voucher immediately under 'My Vouchers' in your Love, Bonito account.

All credit vouchers issued before the above date must be used within a single transaction. For any unused online credit amount, they will not be reinstated or refunded.

GIFT CARDS

They are available in denominations of S$20, S$50, and S$100.

Each Gift Card is valid for 12 months from the date of purchase. Gift Cards are non-refundable and non-extensible. Gift Cards are to be redeemed within a single transaction only.

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

You can always reach us at [email protected] and we'll do our best to get back to you as soon as possible.

Do ensure to include all relevant details like order information, photos or anything else that will allow us help you better.

Our Customer Care team works on all weekdays (10am - 6.30pm SGT), excluding Singapore public holidays.