Frequently Asked Questions

PAYMENT

We accept Visa, Mastercard and Paypal.

To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel your order after confirmation.

Orders with "Awaiting Payment" status will be automatically cancelled within 60 minutes. Please email us with your order number at [email protected]. We will get in touch with you as soon as we can during office hours!

SHOPPING

Yes, you’ll need to register for a Love, Bonito account to place an order. Registration takes a few steps only. Click here to get started!

Select your preferred colour, size and quantity, and select ‘Add to shopping bag’. Each item is reserved for 30 minutes in your shopping bag.

You may continue browsing, or, if you would like to complete your order, click into your shopping bag page (top right corner) to check out.

NOTE: To enhance your shopping experience, we have removed the cart reservation timer until further notice.

This item is currently in someone else's shopping bag, and will remain reserved for up to 30 minutes. You may check back for its availability in a short while!

NOTE: To enhance your shopping experience, we have removed the cart reservation timer until further notice.

We are sorry you weren’t able to get hold of your desired item! If you wish to be notified on its availability, leave your email address under ‘NOTIFY ME WHEN AVAILABLE’.

Sorry for sending you a defective item*! Please email [email protected] with your order number, and a photograph of the defect. Our Pixies will be in touch on the next steps to take once we assess the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact.

A replacement will be provided for defective returns. However, if a replacement is no longer in stock, a store credit voucher will be provided.

RETURNS

If you’ve changed your mind about your purchase or if it is ill-fitting, you are welcome to return your item(s) in exchange for a 3-month store credit voucher. We accept returns for items that are unworn, unwashed, unaltered, and with its tags intact, within 10 business days from the date of receipt.

*The above excludes: orders made with promotional codes (unless stated otherwise), sales items, intimates, swimwear, accessories, and bags.


Here’s how to make a return:

- Pack the item(s) and the completed Returns Form together

- Send your parcel using a traceable mode of delivery to:
21 Tai Seng Drive, #03-00, Singapore 535223

Return parcels are to reach us within 10 business days from dispatch date for orders made in Singapore, or 20 business days for international orders.

A return may only be processed when your parcel reaches us. It is most advisable for a return to be sent via registered modes as we would not be responsible for any lost mail sent back through non-traceable mailing options.

The Returns Form should be included in all parcels. If there isn’t a Returns Form included in your parcel, you can download a copy of it here.

Your return parcel will be processed within 7 - 14 business days(not inclusive of public holidays and weekends) from the date of our receipt. You will receive an email once your return has been processed.

*Due to the peak season, kindly allow up to 14 business days for your returns to be processed

Cash refunds are not provided for return of item(s).

Store credit voucher issued will be equivalent to the purchase price of the item.

We do not reimburse return delivery charges.

To process all orders and return parcels promptly, we are currently unable to attend to walk-ins.

CREDIT VOUCHERS

While in your Shopping Bag, apply the store credit voucher code in ‘discount / voucher’ field and click ‘Add’. The subtotal will be updated once the store credit voucher has been applied.

Yes! Orders made with a store credit voucher are valid to be returned. However, this excludes: orders made with promotional codes/discounts, sales items, intimates, swimwear, accessories, and bags.

Store credit vouchers are strictly non-refundable, non-extendable and non-transferable.

With effect from 15 November 2016, newly issued credit vouchers will be applicable for partial use. Any unused value will be returned in the form of another credit note.

All credit vouchers issued before the above date must be used within a single transaction. For unused store credit amount, they will not be reinstated or refunded.

SHIPPING

Your order will be despatched to our logistics partners (either Ninjavan or Courex) within 1-2 business days.

Thereafter, our delivery partners will deliver within the following time frames:

Standard courier: 1-3 working days. Free for local orders!

Express courier: *1 working day. SGD$3.50 per order
*Orders made after 2pm will only be processed the next working day

Ninja Collect: 1-3 working days. Free for local orders!
Ninja Collect is a self-service delivery method, allowing customers to collect their parcels from either Ninja Boxes or Ninja Points. There are several locations for Ninja Collect and they can be found all over Singapore, the full list of locations can be found HERE

Upon selection of Ninja Collect, a verification and more details on parcel collection will be sent via email and SMS after it is dispatched to Ninja Van.

Do ensure that you can collect your parcel within 48 hours from arrival at the Ninja Box or Ninja Point as it will be returned to Love, Bonito and there will be a chargeable fee of $2 for re-delivery.

For more information on Ninja Collect, you may refer to the link HERE

Please note that due to the peak season, deliveries may be delayed for another 1-2 working days.

International courier: Refer to the international shipping chart

Tracking for International Parcels - Please use aramex.com/express/track.aspx to track order transit status. Select ‘Receiver Reference’ and key in your order number in the following format ‘LBXXXXXXX’), with Singapore as ‘Origin Country’.

Yes! We generally do not deliver to army camps, hotels and most of the islands in Singapore.

For more information, please email us at [email protected]!

Yes! Simply indicate your interest by selecting the weekend delivery option upon checkout. Deliveries are only available on Saturdays, from 9am to 12noon.

A redelivery charge of $2.00 for standard courier and $3.50 for express courier will be applicable upon three failed attempts within your chosen time slot.

GIFT CARDS

Each Gift Card is valid for 6 months from the date of purchase. Gift Cards are non-refundable and extensible. Gift Cards are to be redeemed within a single transaction only.

Yes we do. You can purchase $50 gift cards at our 313 Somerset pop-up store, located at #B1-24/29. Please note that the physical gift cards can only be used for online purchases.

For electronic gift cards, you can purchase it 
here.